Klaviyo: Email Marketing & SMS

As a struggling small business , I thought Klaviyo was the answer! But instead it created a whole load of new problems. I have a mailing list of 70,000 subscribers which I have built up over 20 years however only about 3000 are actually active - a lot of spam , Amazon and inactive emails!

Klaviyo took £500 for this immediately, it was “imperative” I sign up with them before 1st but it took them over a week to contact me to “onboard” & only then it we because I hassled them!

They then decide I needed to pay them a further £500 because their system changed or some nonsense! I have zero faith in this company, a total scam and rip off to a small business. Zero guidance , all about taking the money! Do not trust in the slightest. Have now reported them to my bank.

Very upset!

Directly after installation, a phone call?? And then an email pressuring for a meeting?? Seriously? That's reason enough to delete the app immediately. I am very surprised by this approach. Please remove my contact details from your distribution list, I do not want to receive any more calls or messages!

My store launch is being delayed because I want to ensure that the leads from paid advertisements will convert, so I need a solid email flow set up first. Unfortunately, I've encountered several issues with Klaviyo.

First, I couldn’t upload my own fonts. I followed Klaviyo's suggestion to use the inspect tool to find the font code and upload its link, but it didn’t work. Although my domain and Shopify are connected successfully, I keep receiving errors when trying to publish a flow, stating it’s not synced to my store.

I tested some cart abandonment flows using different accounts and waiting long periods, but no emails were sent, not even for test orders. When emails are sent successfully, they often end up in spam.

Additionally, I’m forced to have my address in the footer of emails, which is problematic for a home-based business. Klaviyo also places a branding watermark on every email or pop-up, requiring an upgrade to a $20 plan to remove it. While I plan to upgrade once everything works smoothly to ensure my brand looks professional, the numerous errors and lack of support make it difficult to trust Klaviyo.

I’ve spent two full business days trying to get it to work without genuine support. When someone finally responded today, they only addressed one error and didn’t provide a solution. It seems that without a higher-end plan, Klaviyo doesn’t offer much support. Larger companies receive weekly demos, but small startups are left struggling.

Edit: They say that "double opt in" is optional but even if you uncheck it, they still wont add any email to your list that doesnt confirm a double opt in. Not only that, but they don't work with any intergration that is not on klaviyo, any sign ups from pop ups from other apps wont be added to klaviyos email list unless they specifically were added by a klaviyo native pop up. How frustrating, I've had my last straw. I'm out.

Update: I've struggled installing, uninstalling, doing test emails etc for 3 days. Did they help or respond to my help requests? No. I saw a "klaviyotest" email subscribe to my list but never followed up on my request, which means they do see my requests but don't bother to help. If you're a start up, don't even waste your time here. They only care about big companeis and will kiss the ground they walk on being the one to spam those companies every two days begging them to use their platform. (a witness from both sides).
Edit: If you're a start up, turn away. Don't just listen to my personal experience, but take a look at their "pricing options page," its a giveaway of how they give a different treatment to more established companies who starting at 10000 subscribers would get a "demo," video onboarding etc, meanwhile small busineses like us can barely even get an email response.

As a seasoned e-commerce founder with nearly 1 million in sales, I strongly advise against using this app! Over the past four years, we dedicated ourselves to building an extensive subscriber list, fine-tuning our flows, and collecting valuable data. Shockingly, Klaviyo disabled our account without any prior notice. When we inquired about the reason, they pointed to a high bounce rate in one of our campaigns.

Despite our earnest request to reopen the account and our commitment to reducing the bounce rate, Klaviyo insisted on its permanent closure. The fallout is devastating – all our meticulously crafted flows, crucial data, and the carefully nurtured subscriber lists have vanished. It's crucial to be aware that this app can swiftly disable your account, even if you've been a loyal customer for four years. My recommendation: steer clear of this app and opt for Mailchimp or Omnisend for a far superior service.

What kind of junk software, if you want to upgrade your plan, you can't upgrade it.

After repeatedly contacting the platform to request a refund for the abusive (unused) automatic upgrade of the subscription, the customer service department simply informed me that this was standard practice with them and that no refund was possible. If this isn't a scam, I don't know what is.

All my emails end up in the spam folder, something that never happened with others. The customer service just blamed Gmail, Yahoo, and others, saying they control where the emails go. No one buys that excuse. If you're looking for an email platform that actually works and doesn't just offer excuses, better steer clear of Klaviyo. Very disappointing.

Klaviyo is not providing good support in V1/V2 API migrations. This update is creating problem for us.

Awful so far. I signed up less than a week ago and have had challenges at every turn. I've reached out several times and logged multiple support tickets and either I figure out a workaround before support responds, they don't respond or they respond with information that has absolutely nothing to do with the subject of my ticket. I have already started exploring competitors to see if they are easier to use and offer support. I am giving Klaviyo two weeks (one more to go) before making a decision.

DON'T GET IT! they DEActivated my account after i SET up everything for no reason, i didnt ever started advertising or emailing yet! waste of time 0 review