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When I closed my Klaviyo account I forgot to close the subscription form as well, and now that I can't log in to my account anymore, this forms popup is still showing up in my store! It is gonna hijack my user information.
Thanks for reaching out and sorry you are unable to fix this on your own. Can you fill out the account access form here? https://help.klaviyo.com/hc/en-us/requests/new
Worst app for Email & Sms ever! They have a useless and so complicated editor for emails, you will waste hours and hours making simple edits + their customer support just takes ages to get back to you, and when they do, their feedback is just as useless as they are.
i have wasted so much time and energy on this app, so if u want to save yourself the headaches just go try alternative apps and they are many. Because Klaviyo is proven to SUCK !!!
Hi there. Sounds like you've had a frustrating experience and we never want that to be the case. If you'd like to email feedback@klaviyo.com we are more than happy to try to help. Hope to talk soon.
Siamo fermi da circa 3 settimane perchè non riusciamo ad entrare con il login. Non arriva il messaggio di verifica a 6 cifre via mail, nemmno nello, spam e ho seguito le procedure che il sitema in automatico chiede di fare.
l'Assistenza non esiste non c'è nemmeno una chat sul sito per essere supportati. Dicono di mandare una mail ma non risponde mai nessuno. Ad oggi il problema non ci è stato ancora risolto e per colpa vostra siamo bloccati con il lavoro delle newsletter! davvero pessima esperienza.
The dynamic coupon in the flow automation stops working for more than a week. After I reported the issue, the support just tells me that it must be I made some changes to the coupon which causes the issue. But I am very sure no changes had been made and ask them to review my activity. Then only they acknowledge it is a bug from their side. So the support tells me that they are working to fix it (no ETA), meanwhile either use a static coupon code or stop giving coupons. 5 days passed and it is not solved yet. Absolutely dissapointed with this lousy service.
App not working, no access to app through Shopify, Flows disappeared without any reason. Can't access the account. Contacted Klaviyo two weeks ago and no response. $400 wasted.
Hey there. So sorry for the frustration. Our team should be in touch directly very soon to help you get into your account and get things resolved. If you haven't heard from us in the next 24 hours, feel free to email feedback@klaviyo.com directly and we'll get you the support you need.
Worst app of all history, they bid you 100$ per month without even having a proper service support. They are the best to price high but the service is literally bad, you have an answer every 24 hours, I definitely not recommend this poor app.
Hey there. So sorry to hear that this has been your experience. We'd love to help get you up and running quickly and our team is reaching out to you directly to solve any issues on your account.
Please be aware. It is very hard to cancel account. App DOES NOT give you an easy cancellation option!
Stay away. Cost us a ton of money cleaning up after their mess. Customer support is spotty, at best. The IT team is disconnected from their customers, working on stealth pushes and creating havoc that we only found out days later, when we saw issues arise that had never been encountered before.
Understandably, this can happen once in a while. But with Klaviyo, this is the norm.
Not only not worth their exorbitant monthly fees but will hurt your sales as well.
My shop does not integrate with Klaviyo, I have tried many times and I can't register directly on the website, I need help.
Hi 代军 邝, we're able to confirm your store is now properly integrating with Klaviyo. Please look out for an email from our Support team and reply with any additional questions.
THIS COMPANY IS THE WORST. If you need Email Marketing look at any company except this one. Once you pay for your subscription they will block you from sending emails without any reason. That is not the worst part. The WORST IS THAT THEY KEEP THE MONET AND WONT REFUND.
I AM DEALING WITH MY BANK NOW TO GET OVER $1,000 USD BACK!!!
Francis Baker was the agent that was replying to me then he stopped replying. HORRIBLE PERSON, HORRIBLE COMPANY!!