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Great Customer Service
We couldn't be happier with Klaviyo since we migrated from Mailchimp. It's truly built for Shopify - it's incredibly easy to identify relevant subsets of our customer base to send highly personalized emails. Their support is also top notch.
All I can say is AMAZING. Worth every penny.
I have used almost a dozen email marketing software, and Klaviyo is the most intuitive, user-friendly of them all.
Laurel was very helpful with my request for some more customization with flows. Thank you!
l'appli est sympas facile a utilisé et il nous guide pas à pas.
Merci beaucoup pour votre commentaire positif ! Si vous avez d'autres questions ou avez besoin d'aide à l'avenir, n'hésitez pas à nous contacter. Merci encore d'avoir choisi Klaviyo!
This is super easy to use, has great templates and so many options. We send weekly newsletters, and also use the abandoned cart function. Love it.
An exceptional marketing automation tool with an array of useful features. What truly sets Klaviyo apart is its outstanding customer support. The Klaviyo team has consistently gone the extra mile, providing us with clear instructions, sharing helpful articles, and quick and detailed support whenever needed. With their top-notch support and user-friendly platform, I wholeheartedly recommend Klaviyo to any e-commerce business looking to take their email marketing to new heights.
Seamless integration and great customer service!
Klaviyo Inc. regarding unfair and unethical billing practices. For the billing period of December 28, 2024, to January 27, 2025, I was charged $8,180.87, despite being enrolled in a plan clearly outlined at $4,088.50.
I have provided Klaviyo with documentation confirming the agreed-upon amount for my plan. Despite this, the company has refused to issue a refund or offer any resolution. Their refusal to rectify this issue is not only disappointing but raises serious concerns about their billing practices and customer support.
Additionally, upon further investigation, I have discovered numerous similar complaints from other businesses regarding Klaviyo's unfair and unethical billing. This pattern of behavior suggests systemic issues that need to be addressed to prevent further harm to consumers.
I respectfully request that Klaviyo:
Issue a full refund of the overcharged amount ($8,180.87 - $4,088.50 = $4,092.37).
Conduct a review of their billing processes to ensure transparency and accuracy moving forward.