Reseñas (2.336)

Calificación general
4,5
Recuentos por nivel de calificación
  • El 77% de las calificaciones son de 5 estrellas
  • El 6% de las calificaciones son de 4 estrellas
  • El 2% de las calificaciones son de 3 estrellas
  • El 2% de las calificaciones son de 2 estrellas
  • El 13% de las calificaciones son de 1 estrellas
Fecha de modificación: 31 de enero de 2023

canceled the app on one of my stores, deleted the app from the store, closed and deleted the store and for the past 3 months they have been charging me money! Disgrace. that's how they make their money, not by providing a quality service.

*UPDATE* after this review, 20 mins later they suspend my account and charge me $112 DIRECTLY from my bank account, when my monthly plan is $20. This is the kind of app Shopify allows on their app store.

Gerdius
Rumanía
10 meses usando la aplicación
19 de julio de 2022

very difficult to use, there is not any support agent just a bot that is not setup properly, I am getting rid of this app there are many others with better support than this one

Mobility Essence
Estados Unidos
10 meses usando la aplicación
21 de marzo de 2021

Klaviyo will never stop billing you, long after you have attempted to cancel your account, you will continue to be billed. When you attempt to correct the unauthorized charges and billing, you get crickets. There is no easy method to contact them and they take no action when contacted. We moved to the enterprise level of Hubspot for our CRM needs and are very happy. Klaviyo did an ok job during our testing, but the intentions of the company and management, appear to focus on themselves as the hero, instead of their customers. The ease of use and ability to rapidly launch marketing automations is a plus for the app. The management of the company unfortunately kills the deal.

Marie Sharp's Company Store
Estados Unidos
9 meses usando la aplicación
17 de junio de 2023

Schmutz App. Funktioniert nicht, wie sie soll. Ich kann die Bestätigungsmail nirgends ausstellen. Ich kriege keinen Support, ohne dass ich 30€ zahle. Super unübersichtlich. Nicht zu empfehlen.

downshift
Alemania
9 meses usando la aplicación
9 de mayo de 2022

I'm about to uninstall this app, it doesn't sync all my email subscribers on top of shopify and there is no customer support, just endless bots, although some of the features are really good, but other apps can replace it perfectly

ericjewelry
Reino Unido
9 meses usando la aplicación
Klaviyo respondió 10 de mayo de 2022

Hey there! I think our support team has already been in touch. Hopefully any issues you've faced have been resolved and you're on your way to personalized messaging and utilizing your Customer First Data with Klaviyo!

9 de noviembre de 2023

wat of money i suggest not use this app

Bookread
Estados Unidos
29 días usando la aplicación
9 de enero de 2019

This is a shocking app.
Don't waste your time.

They essentially lock you in by linking user opt-outs into their own platform and not updating it on shopify so if you want to switch you have to manually make the changes in Shopify. This is just disgraceful.

I also sent out an email using their platform, changed the reply email to the business one and when i clicked send out it put my personal email in it which went to over 1000 addresses. I am absolutely dumbfounded about his terrible this platform is. Clearly developed by tech people who don't have a clue about UX or UI. Shocking.

Other features that don't work properly:

1. Dashboard analytics are always displayed wrong.
2. Live map of campaigns doesn't work.
3. Shopify integration is only one way - waste of time.

Save your money and time - look for something else.

Smooth Sales
Australia
9 meses usando la aplicación
8 de abril de 2021

L'application est vraiment complexe à utiliser, trop d'infos, on n'y comprends rien. Je ne sais même pas annuler mon abonnement facilement. Concernant les mails, le design est très limité!

MY LONDON DRESS
Francia
9 meses usando la aplicación
9 de agosto de 2019

Even after disconnecting this app, they still bill me. Their instructions for cancelling my account was really hard.

ThisSoundsCool
Estados Unidos
8 meses usando la aplicación
16 de julio de 2021

terrible app, i also unsubscribed and continue receiving emails from them, very frustrating :( grrrrr

Tilba Beauty
Australia
8 meses usando la aplicación
Klaviyo respondió 16 de julio de 2021

Hi there! We'd love to know more about what wasn't working for you with Klaviyo. Our team is reaching out if you're open to sharing more details. They'll also confirm your email address so we can make sure the right email is unsubscribed on our end.