Klaviyo: Email Marketing & SMS

I do not recommend using this app for several reasons: 1 / After working with this company for almost 2 years, my account has been disconnected. Reason: Your content or industry conflicts with our terms of service (after almost 2 years they answer me this) 2 / Customer service very very bad, there is no response for days, if you are new, they will respond immediately, but if they disconnect your account, they will leave you waiting for days and days. Please think about it before opening the account, unfortunately I am not the only person affected (read other reviews). If it happens to you, you will lose time (you write messages and wait, wait...), money (because all your automations stop) and have to start from scratch, because you have to migrate everything to another company (luckily there are very good companies).

Poor support. Never heard anything back from them. Plans are super expensive. Paid over 250$ a month and support can't even reply to you!

Overall the software works, but it's such a hassle to set-up and use, a very unfriendly layout. Analytics is overly complicated too.

So easy to use, amazing analytics and segmenting

I have 2 stores. I'm working with Klaviyo in both. it is by far the best email app out there. But you know something? Their customer service is one of the best i've ever met. Live chat. 24/7. and they are answering! and helping! all. the time. SUPER.

Very user friendly, much more so then our previous marketing email automation tool. Great integration with Shopify also. Highly recommended!

Klaviyo is by far, the best email marketing platform in the market. It's very easy to set up on Shopify and is the best to set up campaigns and flows. The email builder works great as well as the list and dynamic segments. Definitely, 100% recommended.

Great app would recommend to everyone needing a centralized email marketing platform. I use it every day and it is a great e-business tool.

Klaviyo is the best, hands down!! We've tried a few, and this one facilities all of our needs. Their Customer Service is fantastic and there are so many ways to learn new things through their resources and classes. Best email marketing + sms in all of the land!!!!!!! Aurora from the CS team is 10/10!

A dreadful, user-unfriendly app. It seems like you need a degree in computer science just to navigate the basics.

For example, I wanted to create header links in the welcome series template but no obvious option to do so anywhere. So I saved that email into templates, and again, no apparent way of adding header links in the header bar.

I thought it would be very simple to do this but apparently not. On top of that there is NO support for newcomers, they just robotically refer you to irrelevant articles that don't answer the question. I also heard that when you do have a paid plan for support that some of the subscribers are having lots of issues with it.

A nasty app, stay away.

Bit of a learning curve but that's because it is a powerful piece of kit! I will definitely upgrade once we hit our limit. I love that companies like Klaviyo support small businesses by offering a free version. Giving us a chance to expand faster and with less stress. Thank You for that Klaviyo team.