Klaviyo: Email Marketing & SMS

What a terrible tool. Their customer service is awful. I had an issue with a payment, and my account was suspended. When I tried to contact them to process the payment again, they kept redirecting me to their virtual assistant, Kira, who only provided online articles for me to read. I realized they would never help me through that method, so I reached out to the support & success email accounts. Their response? They said they couldn’t assist me and told me to contact Kira! I couldn’t believe it... I was trying to settle my account, and they never responded.

Of course, they had no problem charging me for the current month's plan, but my account remained suspended due to an invoice that couldn’t be processed months ago. I absolutely despise companies that grow and aim to "automate" everything, completely neglecting their customers and failing to provide real ways to communicate and resolve issues.

Very disappointing, Klaviyo. Terrible experience.

Easy to use, better than any I have seen. I am a total beginner and sent a pro email campaign with ease. Its really pricey though. Other than that, its amazing!

Klaviyo is an essential tool. I like how easy creating emails is.

On the flip side, I wish you could upload larger images (mine get rejected) within the email campaigns. Also, it's a bit tricky playing with formatting inside of emails (bold, italics, keeping the font when you paste text). Lastly, the pricing feels opportunistic the second you squeak past their levels they send you a charge for more.

I'm not leaving Klaviyo but I'm also not jumping for joy or telling my friends they MUST use this email software.

A really helpful tool for marketing your products. I also like their option to manually send emails to customers.

Easy to use and so much amazing marketing templates and campaigns to start and continue email marketing.

Obsessed with klaviyo tool and support. They really deeply care about merchants and analytics are great. We use them for email and love it.

I have put off going for Klaviyo for a while because of the free alternatives but this is brilliant.

Highly recommend Klaviyo, the integrations are great and I do not need to install multiple apps to do multiple marketing campaigns. Also, their support team is amazing and will answer you promptly and professionally.

The app is very intuitive in creating different email marketing designs. However, I've had issues where the customer on the other end has error issues with access to the links , while other's don't.

I absolutely love Klaviyo. It makes email marketing a no brainer. Very easy to use for beginners and has plenty of advanced options for experienced marketers.