Klaviyo: Email Marketing & SMS

Klaviyo will never stop billing you, long after you have attempted to cancel your account, you will continue to be billed. When you attempt to correct the unauthorized charges and billing, you get crickets. There is no easy method to contact them and they take no action when contacted. We moved to the enterprise level of Hubspot for our CRM needs and are very happy. Klaviyo did an ok job during our testing, but the intentions of the company and management, appear to focus on themselves as the hero, instead of their customers. The ease of use and ability to rapidly launch marketing automations is a plus for the app. The management of the company unfortunately kills the deal.

Schmutz App. Funktioniert nicht, wie sie soll. Ich kann die Bestätigungsmail nirgends ausstellen. Ich kriege keinen Support, ohne dass ich 30€ zahle. Super unübersichtlich. Nicht zu empfehlen.

I'm about to uninstall this app, it doesn't sync all my email subscribers on top of shopify and there is no customer support, just endless bots, although some of the features are really good, but other apps can replace it perfectly

This is a shocking app.
Don't waste your time.

They essentially lock you in by linking user opt-outs into their own platform and not updating it on shopify so if you want to switch you have to manually make the changes in Shopify. This is just disgraceful.

I also sent out an email using their platform, changed the reply email to the business one and when i clicked send out it put my personal email in it which went to over 1000 addresses. I am absolutely dumbfounded about his terrible this platform is. Clearly developed by tech people who don't have a clue about UX or UI. Shocking.

Other features that don't work properly:

1. Dashboard analytics are always displayed wrong.
2. Live map of campaigns doesn't work.
3. Shopify integration is only one way - waste of time.

Save your money and time - look for something else.

L'application est vraiment complexe à utiliser, trop d'infos, on n'y comprends rien. Je ne sais même pas annuler mon abonnement facilement. Concernant les mails, le design est très limité!

Even after disconnecting this app, they still bill me. Their instructions for cancelling my account was really hard.

terrible app, i also unsubscribed and continue receiving emails from them, very frustrating :( grrrrr

It's crap. We chose Klaviyo because it can create coupons and activate upon sending the email, 22% of the times it didn't work (we have 3 shopify-linked Klaviyo account, all experienced the same). Contacted support, and the problem was never solved, they just say "it's hard to say why it didn't work..." ????? Seriously?
The upside is, the onboarding manager and account manager was very helpful and nice.

Got my account banned. Contacted them several times via motconvit.ftu@gmail.com and still did not get the final response. Not very responsive support team.

I really wanted to use Klaviyo for my store. I truly did. But their support haven't replied to a single support request in 2 weeks. The only email we got was this automated template from Erica, SWEARING it wasn't one:

""As you probably know, Klaviyo is known for sending data-driven, targeted, automated emails. This message is not one of those automated emails (I swear!). I'm just on the team over here looking to learn a bit more about what brought you over and get you any additional resources you may need to help get you up and running.

If you're familiar with Klaviyo and/or don't need any assistance, no worries - but I'd be happy to chat to get you pointed in the right direction!

Hope to connect soon,
Erica""

That email was 7 days ago - I had replied 1 hour after receiving it, not expecting an immediate reply because it was so obvious... but no reply since - only tons of spam.

Mailchimp it is!