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Use this app to collect phone numbers and emails - overall there are a lot of bugs, it's not user friendly, and they don't provide support unless you are paying.
Hey Julia, thank you for taking the time to provide this feedback. I have good news for you! We do provide technical support for all customers — even those on Free plans. I'm going to have a team member reach out to clarify how we can help you achieve your goals. You can also reach our Support team at www.klaviyo.com/support.
Really easy to use. I just sent my first email to subscribers after watching the tutorials online. Very happy with this app!
Un must mais qui demande de la patience pour le prendre en main car on peu vite se faire surprendre par des réglages qui ne sont pas activé!!! Je recommande.
Me encanta la aplicación, es muy facil de usar y puedes encontrar ayuda en su blog, videos tutoriales y mucho más.
So far so good. A little bit complex, for someone who is completely self taught, but I think it's because it has a lot of features. The templates are good and its quite logical. Exited to see the results of our first email campaign!
Terrible support. They do the bare minimum to help their users and will make you use one of their partner developers if something isn't working. Any other app would try to help you with a problem you are having with their app but not Klaviyo.
Thank you for sharing this. I'm having trouble finding your account, but would love to get a bit more information so we can improve our service. Can you please email us at feedback@klaviyo.com with your account name? I look forward to getting to the bottom of this with you!
Super easy to use, and links directly to products in our store. I've only just started with it, but very happy with ease of use so far!
We are super Happy with Klaviyo!!
Thanks.
Honestly, I hate Klaviyo. I was recommended to switch by my Marketing guy (because they get about 50% commission, checkout Klaviyos Gold, Platinum and Silver partner agreements). Its a total ripoff and lacks basic functionality that Mailchimp has. Mailchimp is half the price, with all the same and significantly more features including way better segmentation, demographic estimated, re-marketing tools, postcards, built in surveys, landing pages, etc. Also my favorite Mailchimp feature, is a one-click button that lets you re-send a campaign to those who didn't open it the first time. Gets huge open rate gains. Klaviyo is garbage. I never should have switched over. Don't waste your money.
Hi there! So sorry to hear about these frustrations. We'd love to connect and better understand what's going on so that we can help. Our team is reaching out to you and your agency partner as we speak. Thanks for sharing your feedback so we can get to the bottom of it.
Poor support!
something went wrong with my payment while having Campaign starting.
My account was suspended and my campaign+Flows was stopped. For me this is not a professional move how to treat customer and stopping flows and campaigns without any contact!! Also the support did not helped me. I am not able to pay and still waiting for support to help me. Because i can not make payment by my self. This is very very poor. I will move to another email marketing app
Hi Sami, it looks like our Support team was able to get this resolved shortly after you shared your feedback. I'll reach out to you via email to make sure you're now satisfied with your experience. Moving forward, reach us at to feedback@klaviyo.com if you feel you're not getting the support you need. We are always here to help!