Klaviyo: Email Marketing & SMS , 1.986 reseñas

Blocked my account right before Christmas. Asked them to retry my payment method and heard nothing back for 3+ days. Now I can't send any marketing over the xmas/boxing day sales. Thanks A Lot!

UPDATE: Several people from the Klaviyo team has reached out to me after posting this review. I have had a meeting with someone from the UX team, and they have promised to prioritise this feature for Q4 2022. I have also given some additional feedback regarding the email builder, and hope it will work better soon :)

I'll update my score as soon as it has been implemented

Original review:

Klaviyo awesome for its segmenting, automation and data capabilities, but the editor is far below what one can expect from an expensive enterprise tool like this. It can do practically anything in terms of segmentation and so on.

More specifically, there is no way to add the compare at price in the native product blocks. The field is easily accessible through Shopify's API. I consider it to be basic functionality for any tool like this, and I first suggested they need to add it when we signed up 8 months ago. Then a few more times after that. Even dragging myself through the consistent 30minutes+ waiting time in the chat.

There are great people working there. The sales person we signed with is probably the best seller I have ever encountered in my entire professional life. The onboarding guy we got was lovely and competent as well. Yet... my only option to make them fix this very simple and critical thing, seems to be to rattle the cage as hard as I can from all directions.

Displaying a price without a reference point is practically pointless when running a sale to get rid of excess inventory. "Awesome gloves, $40" gives zero incentive to click a product in a newsletter compared to "Awesome gloves, $40 (down from $95)".

We made the switch mainly to reduce mental friction of sending more and better newsletters and flows, as well as better segmenting. But this tiny and seemingly insignificant lack of feature makes it all in vain. Fix it.

I’m writing this review a week in. I actually think in the long-term this will be a good app for my store. But the on-boarding and customer service has been very disappointing. First, be aware that Klaviyo customer service is run by chat. I’ve had to enter the queue for that chat three times, the first two because I missed my moment to chat. The queues are upwards of 30-50 people long, which takes 30-45 minutes. And if you miss your window, you get back in line. It took me three hours in total to get a response. Second, while sales people were quick to respond in order to get a signup, they’ve all but ghosted since. For example, I emailed about my help-chat challenges and I heard nothing back. Third, they suggest you sign up for a paying account way too early. I HIGHLY recommend getting your customizations set up first. Klaviyo WILL start sending their own newsletter sub confirms, whether you’ve customized or not. All in all, I’d break it down like this: on-boarding and help desk 2/5; platform potential 4-4.5/5.

And you are out in the desert ...alone. Their double opt in doesn't work since weeks. Customer support isn't helpful at all. No, even worse: they just denied this fault. Only after I paid a developer who confirmed the Klavyio system having an issue, they admitted there is a bug. Huh.
And then....nothing happens.
Customer support confirmed the bug as fixed. But - what a surprise - it is NOT. No further answers from customer 'support' . I worked on that issue now for several days and just let it go now. Horrible experience. Never again! And: that's a pity, because the features would be nice. Handling too. But if you are impossible to follow the legal requirements and lose leads 't get any help from customer support - its just crap.

Good app but really expensive. There area cheaper options out there. Even Mailchimp is significantly less expensive.

I believed the hype! Shame on you Ezra Firestone - there is really nothing special about Klavyio! - pure marketing BS. They do however think they are very special...

I deleted your app from my Shopify store so why did you charge me again?

"Removing our app from your Shopify account does not cancel your Klaviyo account. We are a separate platform from Shopify so you must send a cancellation request to us in order to cancel the Klaviyo account".

WTF! Klavyio was downloaded through Shopify!!!
How is it possible that Shopify have allowed them this lofty station?

The last straw was when we reached out to them for the FIRST time with an elementary trigger split issue. After 6 emails we were thinking we'd entered some parallel existence - they just did not want to extend any help, both the Klavyio peeps JOSH + SEAN were really cagey and unwilling to assist us in any meaningful way - well this is what happens when you neglect a paying customer the way you did guys! I suggest you guys get retrained.

We are really disgusted by your lack of care and arrogant attitude.

Now kindly CANCEL my account.

Regards

Amazing tie into customer behavior and ability to market to our customers. Seeing behavior in realtime and ability to schedule variations . WOW!!!

My account has been disabled for about a month (with the same message that in "maximum" 3 days it will be reviewed), they have removed both the chat and the email support and in the meantime they continue to take my money, nice work guys, congratulations

One of the 3rd class platforms. Their support team is horrible. They do not know how to support their client. I installed their app. This app slows down our website. It is a very big issue. I uninstalled their app. I requested the customer manager to remove your snippet on my thyme file. They do not agree to remove it. I even said you should send me a request to remove the code. They completely declined my request.
I suggest to everyone not to install their app. a lot of better apps on shopify store for email marketing. I will inform the shopify app management team as soon.

I was looking for an app that would help me with my email marketing and I found Klaviyo. The ease of using the app is awesome simple yet structured in a way for beginners as well. I really like this app a lot I was able to send my first email marketing campaign, now I am just waiting for the results. Thanks Klaviyo for making my life easier with your app.