Klaviyo: Email Marketing & SMS , 2.229 reseñas

Probably the best customer automation apps on the app store, has made my life a breeze and has really helped with customer engagement. The out of the box flows are amazing!

I’m unable to find documentation around setting a confirmation email for my subscribers, I’m very confused by their plans. I have a lot of subscribers and before importing them, It looks like I would be charged may 100s of $ per month to hold them. I wasn’t able to find documentation on these issues.
I’m getting logged out regularly of my account and keep getting Captcha anytime I want to make a change. I’m not sure how to proceed. It’s also very time consuming to always keep login in, doing the two factor authentication and then doing it all again the next time I want to see the dashboard,. It’s a very tough experience I must say. It’s a nightmare to navigate the UI, I’m unsure which menu does what and I’m confused by the offering.
The error messages are also unclear and the documentation incomplete, I was unable to progress with setting this up properly. I hope I can get help. If we can get the login issue, the billing issue and the missing documentation issue I’ll update this review. Thanks and I hope you can improve your app.

Same Problem with support. Need a filter based on tagged orders not customers. Not very helpful.

The app is fine if you know how to use it. The support is just soso. They want to set up a meeting for easy questions which is totally unnecessary. Were on the premium version.

De lo mejor que he encontrado en email marketing. Una magnifica herramienta para promocionar tu tienda.

I moved to Klaviyo from Mailchimp and I'm so glad I did. It integrates perfectly with Shopify and the one time I had to contact their support they were super helpful. There are more functions and capabilities than Mailchimp and I can see this app growing with my business.

The customer support for klavio by Sakinah was excellent. that's why I left this review and the only reason why I did.

It is really easy to use. I recommend the app. I have been using it for 2 years now, and it's still the best by far!

not user or beginner friendly at all. the tutorials are very long winded and dont offer much help. I dont see how this app has the rating it does. very difficult and confusing to set up

The feature set and Shopify integration is impressive, but it is not an easy platform to get your head around. I have found support respond in a timely manner but on the few occasions I've emailed support, instead of answering my specific questions they instead just sent me to a training link which left me none-the-wiser, and I have to say I've received better support from some free apps on Shopify. If they provided outstanding support I would give them a 5-star rating.