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Probably the best Email and SMS tool for any e-commerce store!
We certainly think so! Thanks for the 5-star review!
Amazing customer service from Matthew T, guided me step by step and was very clear. 10/10!
Thank you for the 5 stars! We'll pass your praise along to Matthew!
Seamless integration and great customer service!
We're glad to hear it! Thank you for the 5 stars!
Been using Klaviyo since the very start of the business in 2021. Now, with a change of pricing policy will be forced to move to another service. Absolute scam of charging $1k+ for "active" profiles that I'm not even sending emails to.
Klaviyo exists to help you to understand your customers and drive growth from those relationships. If you have profiles that you are not emailing, we highly recommend that you suppress them. You do not pay for suppressed profiles, but you maintain the data so that you can unsuppress to send communications to them at future times.
If you prefer to keep them active, the Appreciation Discount that we’re offering to many loyal customers limits the email plan spend increase to 25%. As an example, if a qualifying account is on a $150/month email plan but their Active Profile count would require a $1,070/month email plan, we would automatically apply a $882.50/month Appreciation Discount so the net monthly email spend would be $187.50/month (a $37.50 increase). We encourage customers to look for additional communications sent on Jan. 21 so that they can best understand how these changes impact their specific plan and to understand our new flexible pricing features, including auto-downgrade and Flexible Sending.
Great email platform and integrates really well with Shopify. They've got all you need to set you up for success in the email space! Great support if you are on Klaviyo enterprise plan.
Thank you for the 5-star review!
So helpful wow best customer service in a long time
Really good customer services. Their rep Pete is super kind and help me out solving the issue in a short turnaround time.
Thank you for your positive review - we will make sure to pass along the positive feedback to Pete!
Klaviyo Inc. regarding unfair and unethical billing practices. For the billing period of December 28, 2024, to January 27, 2025, I was charged $8,180.87, despite being enrolled in a plan clearly outlined at $4,088.50.
I have provided Klaviyo with documentation confirming the agreed-upon amount for my plan. Despite this, the company has refused to issue a refund or offer any resolution. Their refusal to rectify this issue is not only disappointing but raises serious concerns about their billing practices and customer support.
Additionally, upon further investigation, I have discovered numerous similar complaints from other businesses regarding Klaviyo's unfair and unethical billing. This pattern of behavior suggests systemic issues that need to be addressed to prevent further harm to consumers.
I respectfully request that Klaviyo:
Issue a full refund of the overcharged amount ($8,180.87 - $4,088.50 = $4,092.37).
Conduct a review of their billing processes to ensure transparency and accuracy moving forward.
Thank you for your review. We're looking into your situation, and are connecting internally with our customer success team about this. You'll be hearing directly from us soon!
I love Klaviyo! Super efficient and effective for all of my email needs.
Thank you so much for your support!
Klaviyo is super easy to use and very intuitive. I have tried other apps and have come back to stay.
We're so happy to hear this - thank you for the 5-stars! ⭐