Calificación general
Recuentos por nivel de calificación
  • El 72% de las calificaciones son de 5 estrellas
  • El 8% de las calificaciones son de 4 estrellas
  • El 2% de las calificaciones son de 3 estrellas
  • El 3% de las calificaciones son de 2 estrellas
  • El 15% de las calificaciones son de 1 estrellas
Fecha de modificación: 31 de enero de 2023

canceled the app on one of my stores, deleted the app from the store, closed and deleted the store and for the past 3 months they have been charging me money! Disgrace. that's how they make their money, not by providing a quality service.

*UPDATE* after this review, 20 mins later they suspend my account and charge me $112 DIRECTLY from my bank account, when my monthly plan is $20. This is the kind of app Shopify allows on their app store.

10 meses usando la aplicación
3 de mayo de 2023

I need support because I'm demoing the application and nothing works. But I cant get support unless I pay for the subscription. which I don't want to do because currently nothing works. what i great business model guys. looks like I'm off to Omnisend or your competitor

Rocksolid Audio
Reino Unido
24 días usando la aplicación
24 de agosto de 2023

Very bad, almost lost customer service. When we have a problem, it is difficult to get any help. And for live chat, wait for long and long time, waste my time! And it is expensive, very expensive!

Alrededor de 1 año usando la aplicación
15 de febrero de 2023

Worst app for Email & Sms ever! They have a useless and so complicated editor for emails, you will waste hours and hours making simple edits + their customer support just takes ages to get back to you, and when they do, their feedback is just as useless as they are.
i have wasted so much time and energy on this app, so if u want to save yourself the headaches just go try alternative apps and they are many. Because Klaviyo is proven to SUCK !!!

Alrededor de 1 año usando la aplicación
Klaviyo respondió 23 de febrero de 2023

Hi there. Sounds like you've had a frustrating experience and we never want that to be the case. If you'd like to email we are more than happy to try to help. Hope to talk soon.

Fecha de modificación: 18 de abril de 2023

I signed up-to there $20 a month program then made a few campaigns, then all of a sudden got logged out of my account and its says my account in inactive and cant log back in.....what a joke would no recommend

and yes i cant log into my account so cant get support.

Anime Artisan
Nueva Zelanda
Alrededor de 2 horas usando la aplicación
17 de enero de 2023

i cant get access to my account due to two factor authorization- they tell me they emailed my account to verify but i never get an email - i have tried to contact them but no response- to get access to chat to talk to them directily you have to pay the subscription price- if this was a scam to get people to pay the subscription i wouldnt be surprised

Estados Unidos
8 meses usando la aplicación
30 de septiembre de 2022

Support here is the worst. We are trying to connect to Klaviyo our other shop for another country and have contacted Klaviyo at least 10 times since 2 weeks. All we get are generic replies and it seems nobody is reading our mails or helping us!!! The problem is this app haa a bug. After we try to connect another user it sends a link that is already expired the mment we click on it to confirm. Last week we waited 5 days to get another generic reply and see no interest in them actually checking the problem and helping us. This is the worst support we have experienced here on Shopify!

Yoga Hero
Alrededor de 2 años usando la aplicación
Klaviyo respondió 3 de octubre de 2022

Thanks for reaching out, we certainly want you to have a good experience with support. The team should be reaching out directly soon if they haven't already.

4 de marzo de 2023

BE CAREFUL! These guys are THIEVES! We installed Klaviyo and never used it but they charges us for the monthly subscription. When we reached out to ask for a refund, they simply said that due to their "policy" that they don't allow refunds on un-used subscritpions. Never heard of this one before. You deservbe to be shut down for scamming people like this.

Reino Unido
14 días usando la aplicación
25 de mayo de 2023

If I could give zero starts, I would. It's an amazing app, but they want to control your email domain and the way you email your clients. Not very versatile. They steel your money very easily with their automatic upgrades as well.

New Harbour Distillery
Más de 1 año usando la aplicación
21 de abril de 2023

Useless app. I was completing my setup and all of a sudden I was logged out of my account and now I can`t log in and the error message says (This account is inactive). What is that? And you can`t get support by using any normal method, first you have to log in to your account, which in my case is not possible.

Buy the trend
Reino Unido
Alrededor de 1 hora usando la aplicación