Klaviyo: Email Marketing & SMS

By far the worst app I have used so far. I am not sure how anyone can give this more than one star.

Too expensive for what you get.
Horrible menue/navigation.
The setup is overcomplicated for no reason.
Even after 2 Klavio experts looked into it, several things are causing problems and are not working properly.
Can't just pause my plan to fix the issues.
The platform is loading very slowly and getting stuck regularly.
It cost us lots of money and we had lots of upset customers.

I had this professionally set up for our business. We had several issues with the system not doing what it was supposed to do.
The first company looked into it and was able to fix some of the issues.
We hired a second Klavio expert who was able to fix a few more, but we were still finding issues where customers get discount emails, follow-up emails, even though they had already completed their purchase.

We tried to pause the plan to fix this - not possible.

We had to delete most of our accounts, which was a nightmare to do with their inefficient system. That should have put us on a free plan until we would have been able to fix the problems, but no, you have to cancel your plan first.
While choosing to cancel our plan only not our account, going through the steps, it deleted our whole account.

$6000 in expert costs of setting up this useless platform - gone!

We used this nightmare for 2 years.

Klaviyo has changed our email marketing game! So easy to use and once you get everything set up on the flow side, it just works for you!

Klaviyo fully met my expectations. The app is extremely easy to navigate, and the user interface is clean and intuitive. I was able to set things up quickly and start working with no issues. The only minor hiccup was related to MFA - I had to log in again from a non-primary device, which was a bit unexpected. Other than that, everything works smoothly. Highly recommend!

Best emailing tool on the market. Although pretty new to emailing, it was super easy to navigate in the system, set all the flows and campaings. Customer service is great too (I would just switch off Kira, these ai assistants are still more annoying than helping)

Klaviyo is hands down the best for email marketing and reporting! With 15+ years in the game and experience with five other platforms, I can say Klaviyo is the simplest, most efficient, and a total time-saver. Plus, it seamlessly integrates with Shopify—a must-have!

Supliful has been an incredible partner for our brand. Their seamless onboarding process, reliable fulfillment, and outstanding customer service have made it easy for us to bring our vision to life. The product quality is consistently excellent, and their dedication to supporting small businesses shines through in every interaction. We’re grateful for their support and highly recommend them to any brand looking to elevate their supplement line.

Klaviyo is great and easy to use. The only thing I will say is when they do updates, really helpful features tend to disappear, which is slightly annoying. Thats the only reason its not 5 star

I have been using Klaviyo for over 8 years at this point and am a massive fan. Why? Easy to use, great value for the money, integrates with everything and a stellar support and customer success teams. Look no further!

I've used Privy, Omnisend in the past and finally migrated to Klaviyo. It's the ultimate Email Solution. Every function you can think out, Klaviyo had make it happen. And the service people are helpful and friendly. 5 Stars! Recommend!

We've had great success with Klaviyo - integration with our shops are seamless and the full funnel marketing really amplifies our sales.