Klaviyo: Email Marketing & SMS

User friendly interface! Invaluable app for successful selling campaign! Must-have app in each store!

At first, using this app to create email flows and campaigns was incredibly user friendly and easy to use. I was very excited to send targeted emails to my new subscribers and loyal customers. Unfortunately, integrating the app with my custom theme "Flow" has been a different story. In my store, I have a pop up that collects new email subscribers. I can see that the customer is subscribed on my Shopify customers tab, However even after successfully embedding the Kalviyo app, I don't see those customers in the list I created in Klaviyo. I have reached out for help numerous times and the Klaviyo team says that it's not their problem and to reach out to the Flow theme developers. The Flow theme developers say it's not their problem and to reach out to the Klaviyo developers. I've read all the blog posts on email subscriber integration and even tried to fix the code myself to no avail. This process has been a little frustrating. I'd just love to send an email to a new subscriber...heavy sigh.

i use this app for the first time, but i think the interface is great and easy to use and i love it.

worst live support ever. I normally don't normally write reviews, but Klaviyo's customer support is so poor and it's just so not acceptable. We called, emailed many times to request help on integrating our online email form with Klaviyo. Patrick responded and said that "was going to hash that out on monday". Almost a month later, when we still could not use the email sign up contact form, we asked again, he totally forgot. We had to pull out all the past emails to proof that we did request and he did promise to help to solve the problem so that we could use start to use the email. If you have to argue with your customer support to get support; this is really hard, especially when your support totally denied it and we had to pull out our communication emails to proof that the issue is still there and we are still waiting.

Good:
Email templates
Flow
Automation
Coupons

Needs more flexible billing on sent email. Number of free emails are 250 and that is very low.

Great customer service. You are able to track many good data that you will need in the future when scaling your store.

Very pleased with this app, at first I did not really understand but now the possibilities are endless! It's great :)

I think that it compares very well with email platforms that I have used previously. Customer support is great.

Super easy to install and use. Importing contacts from mailchimp was a breeze and the interface is easy to understand and use, and I'm not an expert. Highly recommend.

Brilliant email marketing platform, would definitely say it is the best I have used, so easy to navigate and really great features.