Reseñas (3.229)

Calificación general
4,6
Recuentos por nivel de calificación
  • El 81% de las calificaciones son de 5 estrellas
  • El 5% de las calificaciones son de 4 estrellas
  • El 2% de las calificaciones son de 3 estrellas
  • El 2% de las calificaciones son de 2 estrellas
  • El 11% de las calificaciones son de 1 estrellas
19 de noviembre de 2024

It's expensive and the customer support is terrible.

LaserPecker.JP
Japón
10 meses usando la aplicación
1 de octubre de 2024

Klaviyo is such a buggy horrible integration that I'm going to try and get my client to change. I have a sign up form teaser on my client's shopify store that is not part of any sign up form. I've literally turned off every sign up form, every flow, and even disabled Klaviyo from Shopify, and still this Klaviyo teaser is the site. I've contacted support and got the typical copy and paste, go to sign up forms to delete your teaser but there is no live sign up forms, there is no sign up forms that use this teaser, it doesn't exist. Either it was deleted previously and the code still continues to be on the site without any way of removing it and Klaviyo doesn't want to help to fix their broken buggy product.

Good Apple Sportswear
Australia
26 días usando la aplicación
27 de septiembre de 2024

No support after starting to use paid version. We had technical problems and could not activate any features. Support was unresponsive, did not help to solve any issues, not even freezed the subscription until WE solve them.

Özel Beslenme
Turquía
Alrededor de 2 meses usando la aplicación
22 de agosto de 2024

I think it's very shady that Klaviyo instantly charges more for additional email recipients beyond your plan level, but that when you clean your list, the plan cost stays at the higher level - unless you dig into the settings and change it back down.
A message should come up when 'Active' users drops below your biling level to ask if you want to lower your plan level. It's clearly to maximise revenue - but in an underhand way.

Pillowsprays
Reino Unido
Más de 3 años usando la aplicación
27 de septiembre de 2024

4 days of working to set up a simple landing page with an email capture form and an automated redirect after submission. Experience so far:
- form editor is terrible
- forms are not responsive across desktop to mobile (and editing for two platforms in the editor is a not usable)
- limited logic capabilities moving through form submission flow
- forms not saving consistently (it has been random for the past several hours)
- forms not saving to designated lists
- backend and admin is really unsophisticated and illogical
- support (email, free plan) is slow, typically get the ticket closed type of support. In fact, in the past 36 hours, I have twice waited 12+ hours for a response and when the responses finally came I was called Nick and Kate (neither are my name) and the answers were not for me. I had to submit a second ticket to get a response to my first one.

I could go one. There is a reason why over 10% of these ratings are 1 star

So frustrating because I am now looking for a new solution to what should have been an easy requirement to solve

SOL & SUMO
Portugal
3 días usando la aplicación
19 de agosto de 2024

in sort of a nightmare situation now with adding our domain email and changing DNS records. all of our emails are landing in spam. Klaviyo said it was because we lost the confidence of the consumer... not true. this all happened in a week as we were trying to change our email.
support is zero help. we said we would need to switch email companies as being without our email marketing for weeks would seriously impair our business, they simply say... sorry to lose you. we literally spent 1-2K a month...switching to omnisend or finding another partner

Catherine's Boutique
Estados Unidos
Más de 2 años usando la aplicación
15 de agosto de 2024

If you ever get hacked, do not expect the customer support to help you. I have been using Klaviyo since 2021. Recently my account was hacked and after numerous emails to customer support, I have not received any help, other than them telling me that my account is not associated with the email I'm trying to use for my login. DUH ! That's the whole problem. It was changed. I will now have to uninstall this app, lose thousands of my customers emails, which I built up for the last eight years, as well as tell my bank to block these people from taking money out of my account. Thanks a lot.

Lash Tribe
Australia
Más de 2 años usando la aplicación
19 de octubre de 2024

Careful this seems to be the app that scammers love to use. I fell victim to a scam that costed me 55$. Listen I just wanted hope for my store and they came along and now that's money out of my account

Aquatic Paradise Realm
Estados Unidos
Alrededor de 18 horas usando la aplicación
19 de agosto de 2024

Cannot be more unsatisfied with the app I've been using for all my stores. They have been charging me amounts that has not been used, and once I decide to downgrade the plan for one store that has not been receiving traffic for 2 months, they remove all the premium features which I just paid few hours ago. Also they don't have any type of customer support (I should have as I paid for the whole month already, but as I decide to downgrade to free plan for the next month, they deactivated every premium feature). I don't understand how a company of this size can do this behaviors

Lunivo
RAE de Hong Kong (China)
6 meses usando la aplicación
14 de agosto de 2024

Great product but support since the IPO has dropped, the support teams aren't given any powers to do anything so you can wait weeks/months from connected departments. If you need/think you might need to move quickly then choose another vendor.

Sentia Spirits
Reino Unido
Más de 2 años usando la aplicación