Klaviyo: Email Marketing & SMS

Authorised a $140 monthly subscription.
Was charged $1240 + $140 at the end of the month.

Klaviyo imports and charges for "profiles" that are opted out of marketing.
Do not trust this company.

If you need any level of customer support, I'd recommend avoiding this platform. When the app works, it's good. However, I had a problem with their Flows - some of the conditional filters weren't behaving as expected - and opened a support ticket on 4/11/24. Today is 6/14/24 and all I have is repeated emails from their support teams after I ask them for updates saying "engineering is still working on it". Absolutely terrible support and there's no way to speak to anyone about the issue beyond chat and email.

Pretty crazy price increases on lifelong customers; we've been a customer since we ever started our business and Klaviyo has unfortunately become the only app in our stack that constantly increases their prices while adding 0 new features/functionality. it's good until you get up to ~50,000 or so profiles, then you should look to switch off of them.

Very bad support

Directly after installation, a phone call?? And then an email pressuring for a meeting?? Seriously? That's reason enough to delete the app immediately. I am very surprised by this approach. Please remove my contact details from your distribution list, I do not want to receive any more calls or messages!

What kind of junk software, if you want to upgrade your plan, you can't upgrade it.

Added the Reviews feature, and before we've had a chance to even send out a single review request, a notification has come through that we've "used 97% of your monthly plan for reviews."

Not 1 single review request email has even been sent. And we owe $250 in review request charges? Doesn't make a lick of sense.

A review feature should bill based on reviews. Klaviyo is already a super pricey platform, really disappointing to see them treating well paying customers like this.

Terrible customer service. Goes in circles. Very unhelpful people answering tell me why things are the way they are. The way they are isn't working...

Stay away and use someone else!

We've been with them for four years and it's gotten ridiculous. We had to spend 1200 for an email that had generated $200 in revenue. A complete ripoff.

There's better options. Support is the worst. At some point, they were the only players in the ecommerce game. Things have changed. Stay away because they will steal from you when you have actual volume.

If I could rate them a 0 I would. The process began great, i followed the steps to set up Klaviyo, and in the process accidentally selected to add the shipping banner at the top of my website. Once I was in the app I tried to remove the banner with no luck. I looked through all the settings, but as a first timer who's never used this app I had no idea what I was doing. I tried to contact customer service with no luck. There is no live chat with help and NO ONE answers the phone. I combed through the website and found nothing about sales banners or how to remove the one added. So I unintegrated the store, and it removed everything EXCEPT the shipping banner. The app is unintegrated and uninstalled and I am STUCK with a shipping banner for free shipping that I NEVER wanted in the first place. Called customer service 8 times and no one answered, the call hung up on me every time. I now have to go hire a coder to remove the banner. I am super unhappy. I run a business, and my client now has a delay on their website. Absolutely Unacceptable.