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I have been using Klaviyo for about 2 years now and I can't express how much I have enjoyed using their platform. It's a super powerful tool that lets you customize your customer's journey and they have everything you could possibly need. There are so many automations you can build and their customer service is a 10/10, I love their chat support feature.
GREAT APP
Terrible customer service. Goes in circles. Very unhelpful people answering tell me why things are the way they are. The way they are isn't working...
Thank you for sharing your feedback, and we're sorry to hear about your experience. A member of our support leadership team is reaching out to you directly via the support ticket thread to ensure your concerns are addressed. We value your input and are eager to hear more from you to resolve the issue.
Long-time user of Klaviyo. It's simply the best email marketing tool out there for Shopify stores. Once you've learned the ins and outs, it's as powerful as everyone says it is.
Their form stopped to shop up without notice as I experience unmatching data analytics between how many customer left an empty cart and then indeed a form should be shown up.
On top, I understand perfectly provide a payment tier for fast support but eliminate it as a way to resolve something that seems due to their feature not working, I think isn't the best experience.
That's why I am proving 1 star.
P.S the answer litterly show the Klaviyo did not understand that they do have a bug into cart detecting form as it is not shown at all to people thus let me loose many many people to signup.
Hello,
We recommend going through our community pages to help with the issue you are experiencing. https://community.klaviyo.com/
As well as going through our help center. https://help.klaviyo.com/hc/en-us/search?query=Sign-up+forms
and
https://help.klaviyo.com/hc/en-us/search?query=cart
Directly after installation, a phone call?? And then an email pressuring for a meeting?? Seriously? That's reason enough to delete the app immediately. I am very surprised by this approach. Please remove my contact details from your distribution list, I do not want to receive any more calls or messages!
Great platform to use, super simple and incredible customer service ready to help out whenever you need it. Elizabeth W answered all my questions incredibly quickly and with lots of helpful tips and links to articles to learn more.
Completa ed efficace.
I've been using Klaviyo since the dark ages of mailchimp and cannot recommend it highly enough. The segmentation and learning capabilities are unparalleled, and I've increased my client's revenue by 3-5x every time we create email campaigns and improve automations.
easy once u set everything up