Reseñas (2.916)

Calificación general
4,6
Recuentos por nivel de calificación
  • El 80% de las calificaciones son de 5 estrellas
  • El 5% de las calificaciones son de 4 estrellas
  • El 2% de las calificaciones son de 3 estrellas
  • El 2% de las calificaciones son de 2 estrellas
  • El 11% de las calificaciones son de 1 estrellas
23 de octubre de 2024

Tracy N was super helpful & solved our issue with our flows right away!

DUX BUX
Estados Unidos
Alrededor de 5 años usando la aplicación
3 de septiembre de 2024

Great support and providing exactly what we need for our email marketing, flows, newsletter etc :)

Papaya
Noruega
Casi 3 años usando la aplicación
Fecha de modificación: 26 de septiembre de 2024

Has to be THE WORST customer service I have ever encountered. No chat, no phone number, only email, which is promptly ignored. I've been waiting a week for them to respond to an account access issue. Can't do much if I can't access my account. No need to point out the irony of a marketing company that doesn't seem to understand that their customers, the ones that pay for their service, need prompt, helpful support every now and then.

An update: It is now three weeks, and Klaviyo has still not bothered to contact me and assist with my issue. Nice try suggesting it is my mail server, this has been checked, the problem lies with this email marketing company that clearly do not care enough about customer service to provide either a chat or a phone number for help.

Sands of Time Gallery
Estados Unidos
Más de 5 años usando la aplicación
Klaviyo respondió 9 de septiembre de 2024

Hello,

I can assure you that our team has been replying to your support requests, and I sincerely apologize that you have not been receiving them. Our responses are sent via our ticketing platform using the alias success@klaviyo.com, and it is likely that your custom domain has some strict security settings on emails coming through. At this point, only your domain provider or IT team can provide more context around why the email has not reached your inbox. We recommend you contact them for additional details and highly recommend that you add that alias to your safe senders list.

23 de octubre de 2024

Its great, wish i knew more to take more advantage but its definitely growing my sales and well worth the subscription cost.

Green Dog
Reino Unido
Más de 1 año usando la aplicación
23 de agosto de 2024

I have literally has the best support experience of my life with Klaviyo. Huge shout out to Danielle M.

Twenty First Century Herbs
Reino Unido
Más de 5 años usando la aplicación
8 de octubre de 2024

Fun and professional tool to use to keep in touch with your customers and to expose you to new customers.

BrewBix
Reino Unido
Más de 3 años usando la aplicación
16 de septiembre de 2024

The Klaviyo integration is great! We are just starting to tap into the features. In fact, we hit a road bump when an embedded form was not populating. Both Shopify and Klaviyo support jumped on the issue and worked through the solution. I was completely impressed with the hands-on nature of the support.

Rare Breed Coffee
Estados Unidos
10 meses usando la aplicación
4 de noviembre de 2024

Incredible app has helped us improve revenue through email marketing.

Mille Collines
España
Más de 2 años usando la aplicación
5 de octubre de 2024

Sell your soul to this application. Yes, it has functionality and integration; BUT once you are on the system they own you. The design it so that it's almost impossible to unsubscribe. You can downgrade and they will automatically upgrade you, charge you, fees all the time without your permission. But they will never downgrade you, refund fees, unused.

Most importantly-- support won't help. They say it's a "self-service" platform so when it comes to just asking support to cancel your account. They won't. They send you down a rabbit hole, 10 clicks deep into pages, to find the one way you can cancel the plan.

I'm a prisoner. Having set up my flows in the system, which they don't give you any option to export, unhooking will be very labor intensive. I regret, 1,000%, my decision to partner with this application.

More importantly- support will not make CORRECTIONS to erroneous billing without double billing you! It's a total SCAM. I think this is CLASS ACTION LAWSUIT worthy... someone needs to shut these people down. They are stealing.

KIERIN
Estados Unidos
Más de 2 años usando la aplicación
14 de agosto de 2024

I've been using Klaviyo for four years, and it has become a vital extension of my business, nardurna.com. The platform's robust features and seamless integration with my e-commerce site have been essential in helping me connect with my audience in meaningful ways. The ability to segment my audience and tailor my messaging has significantly improved my customer engagement and overall sales. Klaviyo's support team has also been incredibly responsive and helpful whenever I've needed assistance. I also want to thank Klaviyo for inviting me to an exclusive event earlier this year in Byron Bay—an experience that further solidified my appreciation for the platform and its community. It's an indispensable tool that has played a key role in the growth of my business.

Ryhia

nardurna
Australia
Más de 3 años usando la aplicación