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Klaviyo is the cornerstone of our marketing practices and their support is exceptional!
Customer service in Klaviyo has been fantastic. I worked with Amanda and Janelle for issues with my websites and they have been very patient, thorough and made instructions very easy to follow. Would definitely recommend this App to any other businesses.
J'adore Klaviyo ! Le service client est également excellent !
relatively easy to use and set up.
Klaviyo's UI is a bit more well-designed and usable than Mailchimp. We switched in order to be able to have more flexibility for what Klaviyo calls "flows" and Mailchimp called "automations".
It's definitely not great though. There are lots of insane caveats. For example there's no way to click on a user and tell where they are in a flow. And there's no way to add more content to the end of a flow and just have it automatically go to everyone that should be sitting and waiting at the end for more.
When we test our emails with mail-tester.com they almost always get flagged with Klaviyo having an IP address in one or more blacklists. Mailchimp never had that problem.
Klaviyo also pointlessly requires a Captcha on every single login.
Thank you for sharing your experiences with Klaviyo! We're delighted to hear that you find our UI more user-friendly than Mailchimp, especially with the flexibility of our flows. Your feedback is noted (flow improvements) and will be forwarded to our product team. If you encounter any other challenges or have suggestions, please share them with our support team. We appreciate your input as we continuously strive to improve our product. Thanks again!
PS: any new improvements are highlighted here https://www.klaviyo.com/product/whats-new
Fraudulent company, scamming money for Free plan!!
they invoiced me for the Free plan and say that I had a paid plan, although I changed to a Free plan 2 months ago and the money was not taken from my bank account, then suddenly I don't know why Klaviyo announced that I never had a Free plan and that's why I now pay absurdity and SHAMELESSNESS!
Be careful they are scammers!!
when I asked for a refund, they suggested Cancel subscription :D - nice service, what can I say!
A very poor customer service :(
I'm brand new, I don't have any clients yet, and when I tried the Klaviyo app, all emails went directly to spam.
so...My ability to use this app is limited by this fundamental flaw. When I wrote to Klaviyo support, I received a reply that they did not offer any help if I had a free plan and suggested that I purchase a paid plan, however, since I'm a newbie, the paid plans are not good for me....
the very unpleasant situation.. it turns out their application requires payment to work at all in my case ... ugh bad attitude :(
Thank you for the feedback, we always try to improve not just our product but also our customers' interactions. We've reached out privately, so we can better assist you with this issue.
Klaviyo has been great marketing tool to advance my business
Man, If I could give 10 Stars I would, so 5 will have to do. Great Job Klaviyo!
Exceptional product, with exceptional support and customer service!
The only relevant email marketing service.