Klaviyo: Email Marketing & SMS , 1.986 reseñas

I'm using Klaviyo for all my email marketing needs. I'm just getting started, but it's easy to use and is a great addition to my shopify apps

Awesome app. It is a little hard to use at first but with all the videos of how to do everything it's now simple and pretty straight forward. Thanks!

Our account has been suddenly disabled and the explanation is a joke. With out account disabled we cannot access the live chat, there is no number to call and this has been a huge disappointment

I am happy with this app as it is easy to integrate and use. It is not just an email marketing tool, it comes packed with a lot of information to help target different types of customers.

I love Klaviyo. It's a sophisticated email program that grows with your business. They also have excellent customer service.

I used this app now for almost 2 years and i'm happy with that. It safes me a lot time to create a campaign!

Great support from Mitch. Very easy to use. Very timely responses to emails and super easy to schedule a phone call to get questions answered.

Better than mailchimp, well done Klaviyo. We've migrated over and are enjoying all the extra features for clever email segmentation for tailoring our messages for our customers.

Outstanding, customizable platform that has massively improved my customer experience. If I had to pick on App to keep installed, this would be it.

Klaviyo is full of bugs. For instance, their default email preferences update does not display the current selections of the user. When I reported this to customer support, they insisted that this was not a bug at all but rather an enhancement request. Insane! I then discovered on my own that Klaviyo allows you to create your own email preferences page, but as they explicitly say, they offer no support for it, you are on your own. After struggling on my own I got it working, only to then realize that this page is only HTTP and insecure. So I spent a day figuring out some clever workarounds to solve this but then another bug has now crashed this feature completely. I am stuck waiting until tomorrow when customer support chat is available again to fix this. Email support autoreply tells me to expect to wait 48 hours. This is just one of at least half a dozen bugs I've encountered, each of which cost me days of work to find workarounds on my own. Customer support chat can go four days in a row without being available due to maintenance overlapping with the weekend. FOUR DAYS!!! When customer support chat is down for maintenance, there is no prior warning or current alert when you try to use it. It is just greyed out for no apparent reason. When this first happened to me, I wasted an hour trying to figure that out before giving up and switching to email support. The only reason I don't totally regret picking Klaviyo is I suppose other platforms could be worse or have their own set of issues. If you like frustration, you will love Klaviyo.

UPDATE: I am leaving at 2 stars because when Klaviyo works, it does the trick. But I am back to spending days getting their preferences pages working. After 18 months, it spontaneously broke and I am back to this nightmare. Klaviyo support has given up solving their bug and has asked me to use Cloudflare community postings for help in solving this.