Reseñas (2.910)

Calificación general
4,6
Recuentos por nivel de calificación
  • El 80% de las calificaciones son de 5 estrellas
  • El 5% de las calificaciones son de 4 estrellas
  • El 2% de las calificaciones son de 3 estrellas
  • El 2% de las calificaciones son de 2 estrellas
  • El 12% de las calificaciones son de 1 estrellas
21 de mayo de 2024

Klaviyo is brilliant as a product.

OUTSMARTED UK
Reino Unido
8 meses usando la aplicación
22 de enero de 2024

After I ended my subscription and deleted the app they continued to charge my card. After speaking with support they refused to give me a refund and gave the excuse that "we are a subscription service like Netflix" blah blah blah. Don't waste your time with these jokers and find an app that doesn't charge you an arm and a leg and actually gives decent customer service and doesn't make you jump through hoops to stop charging your card. You won't be receiving any refunds.

Circumate
Australia
Más de 2 años usando la aplicación
14 de noviembre de 2023

We have been using Klaviyo for almost a year and are really impressed with the email customisation features + segmenting capabilities.

The Fabric Store Online
Nueva Zelanda
11 meses usando la aplicación
14 de diciembre de 2023

If you don't value your time and don't consider what tomorrow will bring, then this is the best app to start with and see if it works out for you. I began to believe many YouTubers praising this app, but I can confirm that it is completely overrated and a waste of time. After spending hours setting up Klaviyo and enjoying all the features, its number one problem is the delayed email sending. Imagine, after investing hours and sessions in Klaviyo, it fails because of the main issue - sending emails. Go ahead if you really want to play Russian roulette.

Best of Heaven's
Alemania
6 meses usando la aplicación
3 de enero de 2024

No integrity. The point of contacts have Zero integrity. Kyle Collingham canceled twice, and on the 2nd time didn't bother to send an email.

Then I contacted customer support, and they said they only cared about trouble shooting the product.

EDASI
Estados Unidos
Casi 2 años usando la aplicación
1 de diciembre de 2023

Shocked by the lack of onboarding, as this had been promised.
I find the whole platform very slow and unresponsive to the point of unusable at times.
The lack of 'support ticket ' system makes it impossible to manage help and issues.
Nobody takes ownership of issues.

Lack of outsourced specialists to code complex flows and Klavyio don't offer this as an extra.

For a program that is part owned by Shopify and designed to work with it, I don't understand how it has such traction.

Generally I am really disappointed. I will be looking for an alternative once I am further through my contract.

FrenchSoaps
Reino Unido
7 meses usando la aplicación
22 de marzo de 2024

Klayviyo's support team is very helpful, and they are a force that has grown immenly.

Vellum Wellness
Canadá
Más de 3 años usando la aplicación
16 de febrero de 2024

Alexandria was so helpful and thorough with ALL of my questions. She was not bothered by all the questions I had. I truly wouldn't be making all the progress I had made with setting up our Klaviyo account if it wasn't for her top notch support.

Dr. Ashley Wellness
Estados Unidos
3 meses usando la aplicación
Klaviyo respondió 21 de febrero de 2024

Hey there, we love to hear that! We will make sure Alexandria gets this message. Thank you for the amazing review!

4 de enero de 2024

I'm just getting to know this app, but I'm already blown away by all the possibilities and the support. I'm on the free plan and have access support via email only, but I get very detailed answers and guidance the same day!

maartjedeboer
Países Bajos
8 días usando la aplicación
20 de diciembre de 2023

Justin C was very helpful in altering our SMS flows to reach our target audience. Customer support 10/10

Aleyr Holistic Pet Store & Wellness Center
Estados Unidos
Alrededor de 2 años usando la aplicación