Calificación general
3,8
Recuentos por nivel de calificación
  • El 73% de las calificaciones son de 5 estrellas
  • El 8% de las calificaciones son de 4 estrellas
  • El 2% de las calificaciones son de 3 estrellas
  • El 3% de las calificaciones son de 2 estrellas
  • El 14% de las calificaciones son de 1 estrellas
Fecha de modificación: 18 de abril de 2023

I signed up-to there $20 a month program then made a few campaigns, then all of a sudden got logged out of my account and its says my account in inactive and cant log back in.....what a joke would no recommend

and yes i cant log into my account so cant get support.

Anime Artisan
Nueva Zelanda
Tiempo de uso de la aplicación: Alrededor de 2 horas
5 de abril de 2023

Horrible customer support. I wait 2 days for a reply from someone just for them not to give any help whatsoever.

IceBox Mini
Estados Unidos
Tiempo de uso de la aplicación: Alrededor de 2 meses
1 de abril de 2023

Changed my plan from Free to $20 per month used 1200 emails out of my 5000 monthly limit went to send and email campaign with 550 email addresses got a message saying upgrade plan to $30 you have exceeded your profile limit. What is this? Totally confusing just cancelled my plan. Not very happy.

chevanderwheil
Reino Unido
Tiempo de uso de la aplicación: Más de 2 años
17 de marzo de 2023

I have to say I’m not impressed with the customer service. I have had to explain the same issue several times. I sent pictures and a video clip showing my issue and it has still not being resolved. Instead I keep getting people sending me videos of how the same thing. I don’t think I’ll will be moving forward with this app. And I have wasted a lot time trying to set up flows

Belle Mone' Boutique
Estados Unidos
Tiempo de uso de la aplicación: Casi 2 años
13 de marzo de 2023

You can't do "notify when in stock" or abandoned cart capturing on Shopify 2.0 themes like Dawn. Bummer.

Joanne Hudson Basics
Estados Unidos
Tiempo de uso de la aplicación: Más de 3 años
4 de marzo de 2023

BE CAREFUL! These guys are THIEVES! We installed Klaviyo and never used it but they charges us for the monthly subscription. When we reached out to ask for a refund, they simply said that due to their "policy" that they don't allow refunds on un-used subscritpions. Never heard of this one before. You deservbe to be shut down for scamming people like this.

ZINA
Reino Unido
Tiempo de uso de la aplicación: 14 días
22 de febrero de 2023

This is a joke! I can't get the support I need and instead of trying to help me, they kept ending the chat! If your product was worth anything, I wouldn't have to write in for your sorry support group!

Chic Thriftique
Estados Unidos
Tiempo de uso de la aplicación: Alrededor de 1 mes
Klaviyo respondió 23 de febrero de 2023

Hi there. Sorry you're experiencing frustration with our support team, that's never something we want to see. It looks like there's a recently opened email that's awaiting your reply. If there's anything else we can do, feel free to reach out to feedback@klaviyo.com.

20 de febrero de 2023

Low quality support. Not online chat available. I wait 2 days for their answers, and they don't even answer asked question properly. If you need to solve your business issues quickly, like we all do, this app is not suitable for you.

Medi-cupping™
Reino Unido
Tiempo de uso de la aplicación: 2 meses
Klaviyo respondió 23 de febrero de 2023

Hello! For our free accounts, chat and email support are no longer available after your initial 60 days. We do offer a wonderful and active community for any future needs: https://community.klaviyo.com/

19 de febrero de 2023

1st, extremely expensive. Was paying $80/month for a small list of 3500. I switched to shopify email, which is free and has the same functionality! I now use shopify for all email campaigns and automated flows.

2nd, their billing system is screwed up and they refuse to admit it. When you sign up, they ask for your mailing address, but then automatically copy it over to your billing address without asking. So they ended up charging me incorrectly for sales tax, which they refuse to refund.

Reveil
Estados Unidos
Tiempo de uso de la aplicación: Más de 1 año
Klaviyo respondió 23 de febrero de 2023

Hello. So sorry to hear you switched to Shopify email and for the sales tax issues. If you'd like to email feedback@klaviyo.com, we can see if we can help.

15 de febrero de 2023

Worst app for Email & Sms ever! They have a useless and so complicated editor for emails, you will waste hours and hours making simple edits + their customer support just takes ages to get back to you, and when they do, their feedback is just as useless as they are.
i have wasted so much time and energy on this app, so if u want to save yourself the headaches just go try alternative apps and they are many. Because Klaviyo is proven to SUCK !!!

Bloomie
Francia
Tiempo de uso de la aplicación: Alrededor de 1 año
Klaviyo respondió 23 de febrero de 2023

Hi there. Sounds like you've had a frustrating experience and we never want that to be the case. If you'd like to email feedback@klaviyo.com we are more than happy to try to help. Hope to talk soon.