Klaviyo: Email Marketing & SMS , 1.803 reseñas
App functionality is good. But support is poor. This app is causing the layout of other elements on the page brought in by another app to break. Tier 2 support only pointed me to the existing documentation that I had already read. In the end, they were not willing to dig deeper into the issue by looking at the code on the site. Their final response/resolution was:
The app itself might be great but their customer support is nothing to rave about. They do have a phone number but it's only if you're wanting to speak to sales. You can only email support but of course when you have urgent matters, you're not going to resolve the issue within your timeframe. The system disabled my account to be "reviewed by compliance team" right after I launched a time sensitive marketing campaign and looking to email my subscribers. My subscriber list should have been intergraded from shopify as they claim that is the main difference between Klaviyo and Mailchimp but when it comes to importing your list, you manually have to export from shopify and import because although they are automatically imported to your "profiles" they are not imported into your lists and segments which is pretty useless. So you have to manually export and import and even then they disable your account because it has to be reviewed by their compliance team... Since I signed up, all I have been experiencing is inconvenience to say the least. so far, wouldn't recommend it tbh... not to mention my call somehow got disconnected twice when I tried speaking with heir sales department.
i love this app but damn there customer service sucks so bad... tried contacting customer service because i forgot my password, but never got back to me. i tried reseting my password where you log in and never even work its like it was broken i couldnt even make a new account i dont know what happen but i was satisfied with that for sure
This is a great platform, but not if you have Amazon and Ebay integrated with your Shopify account. We can't market to those customers so there should be a way to adjust sync setting to not import them into Klaviyo, but there isn't and when you get over 100 Ebay and Amazon orders a week, those useless profiles either take too much time to suppress or cost you a lot of money as Klaviyo charges you based on how many profiles get imported into your account.
Has some great features. But when you go to customize and create beautiful email templates. The emails are received as junk/spam. I tested out many templates/themes and it's a hit or miss. Some go to inbox others don't. It drove me crazy trying to figure out a way to make beautiful engaging emails that land in the inbox. Also if using a free subscription you can't get customer support, that's only for paid plans. - Another negative. Moving to Conversio
"Get started in minutes with 1-click integration" is not true. I ask to the support why the app is not working on my shop and they tell me, at the second email, this is because my shop is not connected to klaviyo (and nothing more) so is not true the 1-click integration. I decided to delete it and don't give more time to the app. Maybe for other users will be good but not for me, too much slowly to start to use.
- the support answer very quickly but don't give solutions.
Really disappointed with this app, it wouldn't automatically pull new customers from sign up forms on our site, we had to manually refresh lists meaning new customers would be missing the welcome email at the time of visiting until we manually added them, and the sign up forms Klaviyo include look like they are from about 10 years ago, they really need some fresh templates with some more modern fonts and designs.
After spending a lot of time researching which email client to use, we are really disappointed with Klaviyo after such positive reviews around it, even though we were excited to try it out. It has some incredible features but when there are other apps at the same price we will probably move across to those to try out before settling on something.
May return to Klaviyo one day when it implements a bit better with existing forms and has more modern templates for forms and emails.
Waste of hours of time trying to get this set up for Shopify so that I can automatically send a coupon code to subscribers and also embed into a page so I can use the link on social. This is just another programme like Mailchimp.