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Klaviyo stated they have protections in place to keep bots from signing up creating fake emails. I am a small business and my email is full of fake emails. I try to delete them but they don’t disappear. I can’t keep ahold of any one in support until I upgrade and pay a monthly fee or lower the amount of emails in my account which is not working. I guess you can’t get help unless you pay them. It is a difficult platform to use also. The best option is to delete my entire account and go to a different email provider. I don’t want to work with a company that can’t help unless you pay them!!
Thank you for your feedback and sharing your experience. A member of our support team has reached out to you over email, and is eager to work with you.
Free accounts have access to email support for the first 60 days after the account is created. Upgrading to one of our paid subscriptions will give you access to email and live chat support. As always, the following resources are available to you on our free plan:
Klaviyo Community, where you can connect with peers, join user groups, and crowdsource industry professionals for advice.
Klaviyo Help Center, where you can access robust, step-by-step guides for setting up and maintaining your Klaviyo account.
Klaviyo Academy, where you can find courses and certifications to enhance your Klaviyo knowledge and skills.
I used Klaviyo for years between 2018-2020 and I was happy with it despite the high costs.
More recently they introduced caps on how much you can email before going to the next tier, and their caps are extremely restrictive compared to other ESPs. In order to send 5 emails a week to my entire list costs me double what I'd pay in my tier normally.
So for 2000 contacts I'm paying $100/month to send what I want to send. I'm not against a (good) company making money, but their cost is roughly $1 for 10000 sends and they charge you 20x markup just on the sends.
This is absolutely ridiculous and their prices don't justify this when you have better and cheaper options available. I'd stay far away from them.
Edit: Lol at their generic ChatGPT response - they are clowns.
Thanks for taking the time to share such detailed feedback about your experience with our pricing and send limits — we really appreciate you sticking with Klaviyo over the years and being so candid. We understand how important it is that costs and volume caps feel fair for how you want to send, and we'll make sure your thoughts are shared with the right teams.
Absolute scammers! BE CAREFUL with this guys! I setup in my Klaviyo settings not to be charged if i exceed my limit of $45 plan.
I was assured by their support that i will not and then after just 30 days they were about to charge me more than $600
Thankfully i found out before the charge and canceled the service! Do not trust their settings. They purposly play with words to trick you thinking the "stop" in their settings is for the "profile and email" plan, but its only for the emails and if you exceed that limit you will be charged, in my case a LOT!
Scammers, do not trust their support too!
btw, they also show you misleading conversions - claiming the conversion is made from Klaviyo when it's clearly from other source and Klaviyo email was not even opened by the customer!
Thank you for the feedback. Klaviyo's profile and email plan charges for both active profiles and emails because Klaviyo exists to help you understand your customers and drive growth through those relationships. If you have profiles that you don't send emails to, we strongly recommend suppressing them. You don't pay for suppressed profiles, but you retain their data so you can understand the actions they took.
Scammers! I was charged $390 when suppose to be $45
They mislead your in their settings that you wont be charged if you exceed your limit, but you will be so be careful!
There conversions metrics are also highly exaugurated.
Out of 12 conversions they claim i manage to confirm only 3.
Go to other services llike PushOwl, do not use this scammers!
Thank you for your feedback. Klaviyo exists to help you understand your customers and drive growth through those relationships. If you have profiles that you don't send emails to, we strongly recommend suppressing them. You don't pay for suppressed profiles, but you retain their data so you can understand the actions they took. A member of our support team has reached out to you via email and is eager to work with you.
Waste App: emails delivered (12694) - opened (1009) - clicked (13) - unsubscribed (111) - marked as spam (18)...
no comments for usd375
Thank you for your review. A member of our support team has reached out to you via email, and is eager to work with you and help out.
Klaviyo kan åbenlyst en masse ting, men hvis man har unikke domæner tilknyttet sine markeder i Shopify market og har brug for at sende flows og mails ud til kunder i de forskellige markeder så kan man kun gøre det fra et branded mail domain. Det virker besynderligt i 2026 at få besked om at købe 4 x Klaviyo konti, når man har samlet sine markeder i Shopify netop for kun at have 1 webshop. Alternativt foreslog Klaviyo også at jeg kunne få en udvikler til at lave et helt setup. Det så meget indviklede og meget dyrt ud. I øvrigt har jeg fra "Klaviyo" ekspert og selveste Gemini fået at vide at det godt kan lade sig gøre, men det kan det ikke når man så står med problemet og ønsker det løst.
Vi sætter pris på din konstruktive feedback. Et medlem af vores supportteam har kontaktet dig via e-mail og ser frem til at samarbejde med dig om dette problem.
I followed explicit instructions from Klaviyo support to resolve a configuration issue.
That guidance resulted in service interruption and an accelerated billing cycle.
Despite clear communication records, this is now being treated as a “customer-initiated change.”
This is extremely disappointing and uncomfortable as a paying customer.
I hope Klaviyo will review support-led actions more responsibly.
Thank you for your feedback. A member of our support leadership team has reached out to you directly, and is eager to help resolve this issue with you.
Horrible. Faites super attention à votre forfait. Je ne l'ai pas pas surveillé, résultat : 2 mois à 375 dollars pour un ROI de 50 euros max. HORRIBLE. Vous choisissez le plan gratuit, vous n'avez aucune notification par email pour le changement (le comble pour une app emailing).
Merci pour vos commentaires. Un membre de notre équipe d'assistance vous contactera pour répondre à toutes vos questions et préoccupations concernant votre compte et notre modèle tarifaire.
A nightmare to setup, zero support, stay away!
Thank you for your feedback and for sharing your experience.
We’re sorry to hear setup felt frustrating and that you weren’t able to get the support you needed. Please don't hesitate to reach out to our support team to let us know how we could improve, and if you're experiencing any issues with setup.
We are unsatisfied by the set up and ease of use of the Kaviyo SMS app. We have been locked out of our account and cannot access the app or are unaware of our status and customer service has not responded to requests to unlock account. Rating Poor, unresponsive, challenging to use.
Thank you for sharing your feedback and letting us know about your experience. We're sorry to hear about the trouble accessing your account and the challenges with setup and support. Our team has reached out to you via email and is eager to help out.
