Klaviyo: Email Marketing & SMS

Took about 2 months to try and get Klaviyo to integrate with Shopify tags with lots of back and forth between support who weren't able to assist me properly, rather just sending me a link to an article. We were also overcharged for 3 months and still yet to receive our money back.

Set up with Omnisend and immediately the integrations of profile data, segmentation and shopify tags were there without me even paying for anything.

Added the Reviews feature, and before we've had a chance to even send out a single review request, a notification has come through that we've "used 97% of your monthly plan for reviews."

Not 1 single review request email has even been sent. And we owe $250 in review request charges? Doesn't make a lick of sense.

A review feature should bill based on reviews. Klaviyo is already a super pricey platform, really disappointing to see them treating well paying customers like this.

4 days of working to set up a simple landing page with an email capture form and an automated redirect after submission. Experience so far:
- form editor is terrible
- forms are not responsive across desktop to mobile (and editing for two platforms in the editor is a not usable)
- limited logic capabilities moving through form submission flow
- forms not saving consistently (it has been random for the past several hours)
- forms not saving to designated lists
- backend and admin is really unsophisticated and illogical
- support (email, free plan) is slow, typically get the ticket closed type of support. In fact, in the past 36 hours, I have twice waited 12+ hours for a response and when the responses finally came I was called Nick and Kate (neither are my name) and the answers were not for me. I had to submit a second ticket to get a response to my first one.

I could go one. There is a reason why over 10% of these ratings are 1 star

So frustrating because I am now looking for a new solution to what should have been an easy requirement to solve

Cannot be more unsatisfied with the app I've been using for all my stores. They have been charging me amounts that has not been used, and once I decide to downgrade the plan for one store that has not been receiving traffic for 2 months, they remove all the premium features which I just paid few hours ago. Also they don't have any type of customer support (I should have as I paid for the whole month already, but as I decide to downgrade to free plan for the next month, they deactivated every premium feature). I don't understand how a company of this size can do this behaviors

There billing is deplorable. You can't make changes to your account without being double billed. They don't do proration and then if you wait to change your plan at the end of your billing so you don't get double charged they will still charge you for the highest plan and tell you that they can't help you and you aren't owed a refund of the difference.

I call that theft. I downgraded to a $100 plan and entered my info to pay for that plan. Instead of it charging me for the new $100 plan I was charged $205. I reached out immediately to get the difference refunded. I was told that I paid the bill before I made the change which was 100% false because I updated the payment information after I made the plan change.

Careful this seems to be the app that scammers love to use. I fell victim to a scam that costed me 55$. Listen I just wanted hope for my store and they came along and now that's money out of my account

Pretty crazy price increases on lifelong customers; we've been a customer since we ever started our business and Klaviyo has unfortunately become the only app in our stack that constantly increases their prices while adding 0 new features/functionality. it's good until you get up to ~50,000 or so profiles, then you should look to switch off of them.

Completely unreliable software. Sometimes a campaign sends, sometimes it doesn't. Often have to keep repeating setup until it decides to send.

My email photos are broken, and the emails look like a joke on the free plan. You get what you pay for. When I tried to upgrade, the least expensive plan I can purchase is $350 a month!!! What a joke. First of all, my niche does not do well with email marketing; I need minimal emails, but I need to them to be professional. Klaviyo emails ruin my credibility. Can't get any customer service because I refuse to pay $350!

Had this on multiple websites. Consolidated our websites earlier this month and tried to remove the app from the closed websites. Kept gettting an error. Reported it to Klaviyo. Help was slow and took several emails over several days to get a resolution. Was billled for two websites while waiting on further responses. Klaviyo refussed to refund charges on those despite having alerted them to the issue days earlier. They would rather lose 100% of my business then refund a charge for a service that is no longer wanted.

The app is difficult to remove and customer service is bad.