Klaviyo: Email Marketing & SMS

canceled the app on one of my stores, deleted the app from the store, closed and deleted the store and for the past 3 months they have been charging me money! Disgrace. that's how they make their money, not by providing a quality service.

*UPDATE* after this review, 20 mins later they suspend my account and charge me $112 DIRECTLY from my bank account, when my monthly plan is $20. This is the kind of app Shopify allows on their app store.

very difficult to use, there is not any support agent just a bot that is not setup properly, I am getting rid of this app there are many others with better support than this one

Software is good, but support is mostly useless, sometime i wonder if they read the mail, you got to send 2-3 mails to get a tech to really answer your question and help you most of the time.

So : +software, ux , price
- If you aren't yourself a tech, be carefull, support is worst than you.

As someone else said, "Mailchimp is for sending newsletters, Klaviyo is for making money". This is an amazing app that has huge revenue potential for your business. It's relatively easy to set up (it's very powerful, so there is a learning curve), but their support are very eager to help you out. In a nutshell, for every action someone takes on your website, you can send them a personalized email relating to that action to either strengthen your relationship with that customer or generate more revenue from them. I don't think any Shopify store owner can afford not to use even the basic features of this app.

Works great, awesome for a jewelry dropshipping store to keep contact with customers

prompt reply response. Im getting the hang of this app, after all Im seeing it is user friendly... cool features.. like the service. do recommend

This is a great marketing tool - I can get a hold of more people this way, and make sure that they know what offers I have. My store is new so I selected the wrong plan but they helped me fix it and they've been really nice.

Much better than Mailchimp. Cannot believe that there are still lots of brands sticking with Mailchimp.

I think this is a great app. The flows are very intuitive, the wizard is perfect to get setup and all in all it is an app which is easy to work with. The only downside is the limited translation options when you are on the free plan but I plan to upgrade quite soon to avoid working with mixed languages. I would without a doubt recommend Klaviyo to a friend.

Pretty happy with this app, it takes a little bit to get use to, but once you are in deep it is good.