Avis (3 283)
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Love Klaviyo with Shopify and the support staff!
Knocks Mailchimp clean out of the water. Easy to use and effective integration with Shopify. First class support. What more could you want?
Tracy N was super helpful & solved our issue with our flows right away!
Love Klaviyo! Easy to use and manage. Since we've started using Klaviyo, we've been able to manage our email marketing flows much better.
by far the WORST app on Shopify!
Thank you for sharing your feedback, and we’re very sorry to hear that you've had a negative experience. We're committed to making sure you have the best possible experience with Klaviyo, and our Support team is ready to help when you have the opportunity to respond to your recent tickets. We look forward to hearing from you.
Easy to use!
Thank you for the 5 stars! ⭐
Support isnt great. Doesn't save discounts with abandoned carts.
We're very sorry to hear you've had a poor experience with the support team. A member of our team will connect with you directly!
Its great, wish i knew more to take more advantage but its definitely growing my sales and well worth the subscription cost.
Once you get it set up it's fantastic. If you're setting up your email marketing for the FIRST time, it will be much easier for you. If your technical experience is more limited and/or you're migrating from another ESP (mailchimp, etc.) just be forewarned, that things are NOT as plug-and-play as the Klaviyo sales people would like you to believe.
PROS: There is extensive klaviyo documentation on everything (but it's also a bit overwhelming).
Once you're on a paid plan you have 24/7 chat support which has mostly been really helpful.
There's an app/integration for almost everything - from reviews to rewards, etc. We were able to drop a couple of our paid apps and put those funds towards klaviyo which was great.
On the surface, the Email builder looks a lot like Mailchimp's, so I didn't expect to be too impressed. HOWEVER, it actually works SO. MUCH. BETTER. It really shines when it comes to customizing between desktop and mobile emails. (huzzah!)
CONS: If you (or your client) hasn't been SUPER organized about their email automations (flows), tags, etc., it can be a lot of work to organize all that in preparation to migrate.
Also, I don't think the onboarding instructions are a great as they could be. They try and get you all synced and integrated right away, but that can lead to missteps.
There are also quite a few technical steps to go through. While they try and make it as painless as possible, if you're new to this or thinking you're gonna get it all done in a day, you may find yourself a bit overwhelmed.
FINAL WORDS / PSA:
1) DO NOT SYNC YOUR CURRENT ESP (mailchimp, etc) with Klaviyo until AFTER you've done your list hygeine!! Lol -
2) Unless you have a simple list and minimal flows, don't expect to get this all done in a day. Give yourself time and grace, especially if this isn't your wheelhouse.
I've worked in at least a dozen ESP's over the past decade and I found this to be more of a challenge than I expected. That said, i'm SO GLAD we've made the move!
I cannot recommend Klaviyo enough, it is simply a fantastic tool for email marketing needs. Their support is top notch, very knowledgeable and efficient.