Klaviyo: E‑mail et SMS

Worrible. they take forever to respond to support. I don't recommend to anyone. The email marketing machine is good but I always have doubts and they take 24 hours to answer me and they do not help a lot. Active campaim or mailchimp are better

Worst experience with this app. Not working and completely useless support. Im definitely not using it again !!

Blocked my account right before Christmas. Asked them to retry my payment method and heard nothing back for 3+ days. Now I can't send any marketing over the xmas/boxing day sales. Thanks A Lot!

Klaviyo is amazing for email marketing, with two major exceptions that negate any positive, to the point that this review is one star.

For starters, there is not a way to easily make email templates that work well with both dark mode, and normal email display settings.

The second, and far worse issue, is their customer service. I have never in my life experienced worse customer service. There is no way to contact them unless you pay, and even then it is borderline impossible to receive a response.

Given that they are the only email marketing service on Shopify that works in tandem with almost every app, I have no choice but to recommend them; but it does not come without a horrendous experience.

And you are out in the desert ...alone. Their double opt in doesn't work since weeks. Customer support isn't helpful at all. No, even worse: they just denied this fault. Only after I paid a developer who confirmed the Klavyio system having an issue, they admitted there is a bug. Huh.
And then....nothing happens.
Customer support confirmed the bug as fixed. But - what a surprise - it is NOT. No further answers from customer 'support' . I worked on that issue now for several days and just let it go now. Horrible experience. Never again! And: that's a pity, because the features would be nice. Handling too. But if you are impossible to follow the legal requirements and lose leads 't get any help from customer support - its just crap.

I believed the hype! Shame on you Ezra Firestone - there is really nothing special about Klavyio! - pure marketing BS. They do however think they are very special...

I deleted your app from my Shopify store so why did you charge me again?

"Removing our app from your Shopify account does not cancel your Klaviyo account. We are a separate platform from Shopify so you must send a cancellation request to us in order to cancel the Klaviyo account".

WTF! Klavyio was downloaded through Shopify!!!
How is it possible that Shopify have allowed them this lofty station?

The last straw was when we reached out to them for the FIRST time with an elementary trigger split issue. After 6 emails we were thinking we'd entered some parallel existence - they just did not want to extend any help, both the Klavyio peeps JOSH + SEAN were really cagey and unwilling to assist us in any meaningful way - well this is what happens when you neglect a paying customer the way you did guys! I suggest you guys get retrained.

We are really disgusted by your lack of care and arrogant attitude.

Now kindly CANCEL my account.

Regards

My account has been disabled for about a month (with the same message that in "maximum" 3 days it will be reviewed), they have removed both the chat and the email support and in the meantime they continue to take my money, nice work guys, congratulations

One of the 3rd class platforms. Their support team is horrible. They do not know how to support their client. I installed their app. This app slows down our website. It is a very big issue. I uninstalled their app. I requested the customer manager to remove your snippet on my thyme file. They do not agree to remove it. I even said you should send me a request to remove the code. They completely declined my request.
I suggest to everyone not to install their app. a lot of better apps on shopify store for email marketing. I will inform the shopify app management team as soon.

Tengo todo conectado pero no me manda los mensajes cuando alguien se suscribe a la tienda o abandona el carrito … en fin. Un defraude

I spent hours setting up my account and creating a campaign only to have my account disabled the moment I tried to use it. I'm still trying to figure out what happened. Complete waste of time!