Avis (2 913)

Note globale
4,6
Nombre d’avis par note
  • 80 % des avis sont des avis à 5 étoiles
  • 5 % des avis sont des avis à 4 étoiles
  • 2 % des avis sont des avis à 3 étoiles
  • 2 % des avis sont des avis à 2 étoiles
  • 12 % des avis sont des avis à 1 étoiles
4 avril 2021

AWFUL!!!! Absolutely horrific experience for 4 months now. Product Expert who calls himself Sakinah should be fired on the spot. Ive been charged automatically for 3 months incorrectly despite asking to be downgraded to a free plan. Nobody bothered to do that. Customer service is non existent and useless to say the least. There is no way to remove a credit card so the monthly payments will stop charging - Sakinah simply ignored the request to help. No calls/emails from management to resolve the issue. Have been promised refunds for months now in writing, to date 3 month on - this has not happened. Sakinah is rude and terrible to deal with as is the rest of the team. Still no solution to this and we have taken legal action.

UNCU London™
Royaume-Uni
Plus de 2 ans d’utilisation de l’application
2 août 2023

Take me a bit of time to learn all the features in the app, but overall, Klaviyo is a great tool for email marketing, I was able to make Pop-up Forms and create Email Flows very easily as a beginner. Highly recommended!

Ecopify
États-Unis
Plus de 3 ans d’utilisation de l’application
Klaviyo a répondu 3 août 2023

Great to hear, thanks so much for the review!

Modifié le 14 juillet 2021

We were having some issues with one of our sign-up forms. After some complaints, the customer service manager just reached out and we were able to resolve this matter. Thank you.

Chesserfeld
États-Unis
Plus de 3 ans d’utilisation de l’application
Klaviyo a répondu 14 juillet 2021

Hey! Sorry you've had trouble getting in touch with us. Our support team is reaching out directly with additional details. Looking forward to helping you get back on track!

15 septembre 2020

This is a terrible app and company. I sent out emails as I just was reopening my store after being on hold because of the pandemic and they disabled my account and didn't give any clear specific reason as to how I violated their terms of service. mentioned ISP and spam when my company sells athleisure wear. Terrible. This just caused another disruption to my brand in trying to regain sells. No sympathy, no quality service as you can only speak via email. It's bad enough their app was difficult to use and once it took quite some time to figure it out now this.

Seeing Thngs
États-Unis
Plus de 2 ans d’utilisation de l’application
28 mars 2020

One of the best email providers on the market. So easy to use and create emails and retargeting lists. Absolutely amazing work, thank you!!

Rx-SkinCare
États-Unis
Environ 2 mois d’utilisation de l’application
17 août 2022

I'm loving this app. It's easy to use and if you run into an issue there are a ton of articles and videos to help guide you. I love that I am able to track my site activity which helps me make more informed decisions for products, ads, newsletters etc. This app is a must-have.

Florida Patriot Apparel Company
États-Unis
Environ 2 mois d’utilisation de l’application
8 juin 2023

Very bad customer support. The decisions they make on marking emails as transactional or not are a complete lottery and support staff are unable or unwilling to explain the their decisions. They only provide copy and pasted answers that don’t help. A real shame as the product is otherwise good.

Butter & Crust
Royaume-Uni
Plus de 2 ans d’utilisation de l’application
Modifié le 12 septembre 2022

They promised a discount but sneakily put an expiration on it while until we found out and the sale person won't respond to your email anymore. This company has no ethical code - garbage
Don't believe them for those $20 a month crab, it will reach to thousands of dollars a month quickly and the reports are not accurately. They will combine all the sales into their email sale and make it like it works like magic.. use mailchimp it's simple and straightforward

Nailsjobs by Zurno
États-Unis
Plus de 2 ans d’utilisation de l’application
20 novembre 2020

I used this app to help me get my email campaign out and get more sales to my store. So far I like it and my first time using it. We'll see how it works out.

ClassiLash Studio
États-Unis
Environ 2 mois d’utilisation de l’application
28 avril 2020

I use this app for all of my email marketing. I really enjoy its ease of use and powerful algorithms. I wish it was a bit cheaper but they do good work.

Canadian Sanitizer
Canada
Plus de 3 ans d’utilisation de l’application