Klaviyo: Email Marketing & SMS

I decided to remove this app and move on to something else. It was not as user-friendly for me at least. I need more direct support and not through email. I have a problem with companies that do not offer phone support. Email support is the most inefficient use of time and some of us simply need more guidance with a human over the phone.

I'm a small business signed up to a PAID plan but cannot use Klaviyo because I simply cannot get any support at all. I've tried for weeks to get some basic onboarding assistance. Every time I manage to get a meeting booked in with someone from Klaviyo, they always cancel either at the very last minute or whilst I'm waiting for them to attend the meeting. They don't seem to cater for the Australian market (ie. all meeting times are US based) and I suspect that's why their 'support' team consistently cancel when the meeting is even close to AUS business hours (Note: I've even tried to attend in their own time zone however and still been stood up). A lot of time and money wasted so far with no result.

I used it one time and after I deleted the app, I was charged for 70USD even tough we were not using it anymore. Be careful.

EXCELLENT app! If you need a email marketing this is the key! And a very nice and friendly support!

I love this app its everything I've been looking for. It's great for email campaigns and abandoned carts.

Love Klaviyo! Got up and running quickly as a new small business. My first campaign is scheduled for today and was able to get my Abandoned Cart and Welcome Series live!

I'm sorry for the moment I replaced mail chimp.
Their service is terrible, lots of mishaps, prices are too expensive.
Very disappointed and I do not recommend them.
There are cheaper and better solutions that know how to provide excellent service and not only to make promises

A Klaviyo error meant we broke GDPR rules. It sent a campaign to audience that was not subscribed to marketing. Consider the implications of that before signing up to their service.

Customer service is virtually non existent. After raising this issue, which is surely one of the most important service levels of an email marketing service, I had to chase them more than once for a response. For such an important issue with such big implications for a business i was horrified that Klaviyo didn't respond as a priority.

Eventually I got a two line response; they released a fix that they were continuing to monitor and they apologized for what happened.

Because it was Klaviyo's error, because they didn't immediately respond to my report, because I had to chase the status on this issue, I believe Klaviyo does not take GDPR compliance seriously. This is unacceptable to my business and I cancelled my account.

When I cancelled my account I made an official complaint identifying why I was leaving. As another example of Klaviyo's poor customer service it's been a month and i still haven't heard back from them regarding that complaint.

Best free app for email marketing on Shopify. Easy to use and provide great tools. I highly recommend it for everyone.

Difficult to understand art the beginning. It gets easy then.
It gets the job done. Templates are good.