Klaviyo: Email Marketing & SMS , 1 986 avis

TECHNICALLY MEDIOCRE APP:
- Very good Shopify integration for data flows, voucher generation, etc. (but others have similar features)
- OK email wizard (sometimes buggy so that you have to refresh, etc. but ok...); make sure you chose the new one (!) if you set up a test account; I first ended up in the old one which is a nightmare
- The brand-related items are by far worse than the beautiful pictures might suggest!
- One example: The possibilities to modify the DOI sign-up flows with regard to design, wording, brand appearance like fonts, etc. are extremely limited (it is for example not possible to have the important text elements with a lowercase "you" as it is correct in German; there is a "German version" with "Sie" and "German (Informal)" version which uses an uppercase "Du" but it is not possible to adjust that) - you can basically just put in your logo, select a font out of 15 different standard fonts, some colors and a translation version; that is not 2022!
- There are many "strange" limitations in the software; in some areas, there is a beautiful, modern interface with a lot of flexibility, in some others, there is just a very buggy old thing with weird restrictions and bugs ...WHAT IS SO BAD TO GIVE 2 STARS ONLY?
- The availability of the customer support is not acceptable! - And you will need the customer service if you want to use the tool for more than manual email campaigns because of those "strange" things I mentioned above (many of those issues are not documented and in most of the cases you will think "this must be possible, I simply don't find the button")
- Today, I managed to have 2 chats after about 1 hour of waiting time each; 4 further attempts failed because the chat with simply closed; 90 other users were waiting, too
- If you reach them, the quality is not as bad as many comments suggest, but still...

My shop does not integrate with Klaviyo, I have tried many times and I can't register directly on the website, I need help.

I've used Mailchimp for several years, but when I launched my Shopify store I felt I needed something a bit more tailored to the e-commerce experience, something MC didn't handle well. I've got Klaviyo getting subscribers via popups, having customers return for abandoned checkouts, and sending a weekly 'New in stock' newsletter with great results! Really happy with it overall. With the admin dashboard was a bit more 'modern', you have to remember to hit Save a lot or you lose changes, but that's just a minor inconvenience.

We recently migrated to Klaviyo from another provider and have found the transition to be very easy and the Klaviyo application is proving to very easy to use while having all the functionality we could need.

I like using it. Easy to implement. Starting to use it more often, getting used to it and exploring posibilities. Powerfull tool.

Klaviyo is a game changer! Not only is it simple to use, it is intuitive, helpful, opened a world of communications to my customers and their Help Center and Support team are A+

This app has really helped us to stay personable and informative to our customers! Setting up each campaign is super easy and the website does a great job of explaining how to use it! Thanks for this wonderful app!

I am finding Kalviyo to be a really great addition to my store. I am using all the flows and find them really helpful. Creating content is really easy too.

Great product, takes some time to learn it but once it clicks it's very powerful and once you template emails and sections of emails it's very fast to create what you need.

Hands down the best email marketing automation tool for e-commerce businesses of all time!!! Very easy to use and creates real scalable results. Their support team is hands down the best, they pulled through on an app integration extremely last minute and I know a huge number of Klaviyo users benefited incredibly from their hard work. Rockstar app, rockstar team!!!