Klaviyo: Email Marketing & SMS

Great integration with shopify! Very user friendly too. The only thing I would request is to be able to use the SMS functionality in Puerto Rico, USA.

If you need any level of customer support, I'd recommend avoiding this platform. When the app works, it's good. However, I had a problem with their Flows - some of the conditional filters weren't behaving as expected - and opened a support ticket on 4/11/24. Today is 6/14/24 and all I have is repeated emails from their support teams after I ask them for updates saying "engineering is still working on it". Absolutely terrible support and there's no way to speak to anyone about the issue beyond chat and email.

Very very good App, I can just recommend really.
They an amazing customer support.

I will recommand definately this app. wonderful service.

All the things you need, you will find with Klaviyo

I really enjoy this platform, I find it very helpful and love the analytics.

This app takes the win for email marketing - Great customer support and very pleasant UI to work with

Fantastic email platform! The customer support is second to none.

Shopify has been a big help with operating my business. I would definitely recommend.

What a terrible tool. Their customer service is awful. I had an issue with a payment, and my account was suspended. When I tried to contact them to process the payment again, they kept redirecting me to their virtual assistant, Kira, who only provided online articles for me to read. I realized they would never help me through that method, so I reached out to the support & success email accounts. Their response? They said they couldn’t assist me and told me to contact Kira! I couldn’t believe it... I was trying to settle my account, and they never responded.

Of course, they had no problem charging me for the current month's plan, but my account remained suspended due to an invoice that couldn’t be processed months ago. I absolutely despise companies that grow and aim to "automate" everything, completely neglecting their customers and failing to provide real ways to communicate and resolve issues.

Very disappointing, Klaviyo. Terrible experience.