レビュー (3,458)

総合評価
4.6
評価レベルごとの件数
  • 評価の81%は5つ星です
  • 評価の5%は4つ星です
  • 評価の2%は3つ星です
  • 評価の2%は2つ星です
  • 評価の11%は1つ星です
2025年4月6日

I actually find it absurd that in order to get email or chat support I have to upgrade my plan??

"Your access to email support and live chat has expired.

Check out plans for pricing and upgrade options."

Mistakes Made
アメリカ合衆国
アプリの使用期間:11ヶ月
Klaviyoが返信しました 2025年4月8日

Thank you for your review. Email support is available for users on our free plan for the first 60 days, and upgrading your plan to one of our paid subscriptions will give you access to email and live chat support.

You still have access to the following resources on your free plan:

- Klaviyo Community (https://community.klaviyo.com/), where you can connect with peers, join user groups, and crowdsource industry professionals for advice. 

- Klaviyo Help Center (https://help.klaviyo.com/hc/en-us), where you can access robust, step-by-step guides for setting up and maintaining your Klaviyo account.

- Klaviyo Academy (https://academy.klaviyo.com/en-us), where you can find courses and certifications to enhance your Klaviyo knowledge and skills.

2025年2月13日

With their pricing changes, we have to pay TEN TIMES more than before. I received this message four days before the new price change.

Wasserfilteroase
ドイツ
アプリの使用期間:約1年
Klaviyoが返信しました 2025年2月14日

Thank you for your feedback! Klaviyo exists to help you to understand your customers and drive growth from those relationships. If you have profiles that you are not emailing, we highly recommend that you suppress them. You do not pay for suppressed profiles, but you maintain the data so that you can unsuppress profiles in order to send communications to them at future times.

If you prefer to keep them active, the Appreciation Discount that we’re offering to many loyal customers limits the email plan spend increase to 25%. We encourage customers to look for additional communications sent on Jan. 21 to best understand how these changes impact their specific plan and to understand our new flexible pricing features, including auto-downgrade and Flexible Sending.

2025年3月7日

Their new charging rules are very user-unfriendly, and their customer support is very poor, and the response efficiency is very low. Friends who want to use it, please consider carefully!

CustomJerseysPro
アメリカ合衆国
アプリの使用期間:2年弱
Klaviyoが返信しました 2025年3月10日

Thank you for taking the time to share your experience. Your feedback is vital to our future success, and we appreciate you sharing your thoughts. Our support team has responded to your recent ticket and is eager to collaborate with you on a solution.

2025年1月21日

Been using Klaviyo since the very start of the business in 2021. Now, with a change of pricing policy will be forced to move to another service. Absolute scam of charging $1k+ for "active" profiles that I'm not even sending emails to.

roomtery
アメリカ合衆国
アプリの使用期間:3年以上
Klaviyoが返信しました 2025年1月23日

Klaviyo exists to help you to understand your customers and drive growth from those relationships. If you have profiles that you are not emailing, we highly recommend that you suppress them. You do not pay for suppressed profiles, but you maintain the data so that you can unsuppress to send communications to them at future times.

If you prefer to keep them active, the Appreciation Discount that we’re offering to many loyal customers limits the email plan spend increase to 25%. As an example, if a qualifying account is on a $150/month email plan but their Active Profile count would require a $1,070/month email plan, we would automatically apply a $882.50/month Appreciation Discount so the net monthly email spend would be $187.50/month (a $37.50 increase). We encourage customers to look for additional communications sent on Jan. 21 so that they can best understand how these changes impact their specific plan and to understand our new flexible pricing features, including auto-downgrade and Flexible Sending.

2024年11月29日

I would give a 0 if possible. DO NOT SWITCH to klaviyo. We have been in business for 9 years and when we switched to K, our 60% open rate dropped to 20% and all of our emails land in SPAM. All they could say was it was losing consumer confidence and we have to do their "reputation repair" Klaviyo totally screwed us on all big sales. Any one have any idea who else would be a better alternative? Need to get out of klaviyo ASAP

The Lomas Brand
アメリカ合衆国
アプリの使用期間:6ヶ月
2025年1月28日

I have installed this app after many months of research and had finally the time to set it up after Q4. And then I was in complete disbelief after they have updated the prices on 21.1.25. I should pay more than 600$ for over 35k "active" users. Why should I pay for users, that are don't even subscribed to our newsletter? I dont need to send out 350k emails a month??
The monthly fee should be calculated for the actual subscriber list/sent out emails per month. I got only 2000 active subscribers.
You can't even talk to a real human beeing, unless you pay. I wanted a subscripton, but not with this incredible price politics. The chat bot told me to surppress all other accounts, that are not subscribed to the newsletter. Ok fine, but then I can't reach any customers that abandoned a cart, when they did not accepted newsletter marketing? This is not worth the money.

Who did this price change and thought this was a good idea? Watching the reviews, I'm not the only one..
So I'm sticking to the free Email Program from shopify. You can setup flows aswell

Johnnys Headshop
ドイツ
アプリの使用期間:約1時間
Klaviyoが返信しました 2025年1月30日

We’re not raising our email plan prices or changing our long-standing model based on customer Active Profiles. Klaviyo exists to allow you to understand your customers and drive growth from that relationship (for more, check out our blog: https://www.klaviyo.com/blog/pricing-philosophy). Also, we’ve introduced a number of options to help every customer be in control of their plan.

We are sorry to hear that you haven’t chosen Klaviyo and hope you’ll consider us in the future.

2025年1月12日

Crazy how you have to pay to get in touch with the support. For some reasons my flows dont work and there's no way to get in touch with the support. Really bad, would not recommend

lavore
オランダ
アプリの使用期間:10ヶ月
Klaviyoが返信しました 2025年1月15日

Thank you for sharing your feedback, and we're sorry to hear about your experience! We currently offer email and live chat support to customers on all paid plans. Customers on free plans have access to a 60-day trial of email support, along with a variety of other resources including the Help Center, Academy, Klaviyo Community, and interactive live trainings.

2025年2月26日

Support isnt great. Doesn't save discounts with abandoned carts.

Hueys
カナダ
アプリの使用期間:4ヶ月
Klaviyoが返信しました 2025年3月3日

We're very sorry to hear you've had a poor experience with the support team. A member of our team will connect with you directly!

2024年10月31日

Does not supress marketplace order information like other app at a top level such as Judge Me. Extremely poor customer service and was advised that shopify is responsible for this app.

Shopify customer service has advised this is klaviyo's responsibility.

Milkbar Breastpumps
オーストラリア
アプリの使用期間:約6年
2024年10月15日

I want to cancel the $15 SMS package but when I do it myself the system cancels everything including my emails even though it is the SMS that I want to cancel. Weronika says that they cannot cancel this service on their side that I no longer want. IT LOOKS LIKE A HOSTAGE TAKING

Kaylabé Produits cosmétiques naturels
カナダ
アプリの使用期間:5年弱