Klaviyo: Email Marketing & SMS , 1,803件のレビュー

総合評価
3.9
評価レベルごとの件数
  • 評価の72%は5つ星です
  • 評価の7%は4つ星です
  • 評価の2%は3つ星です
  • 評価の3%は2つ星です
  • 評価の15%は1つ星です
編集日:2023年6月28日

Based on our experience, be very careful with Klaviyo billing. Even if you turn plan auto-upgrade OFF, Klaviyo turns ON the auto upgrade in their billing forms if you upgrade via a campaign. With this, Klaviyo will over-ride your selected plan choice, up-charging you 100% more than you agreed or needed in our case. Plus Klaviyo says they have specific policy that they do not provide refunds when you fall into their auto-upgrade bucket. So be careful to look for auto-checked boxes as we found in our experience can double your cost with no benefit and absolutely no refunds.

The Game Steward
アメリカ合衆国
アプリの使用期間:2年以上
編集日:2023年7月24日

So far, terrible. 0 Onboarding. Just a "Take a look at our guides and ask questions in the community". Erm... that isn't really what I'm paying $110 a month for... I expected someone to guide me through the process of getting things set up and ready to go. I'm not expecting someone to create anything at all, pop-ups, flows, lists. I am literally asking for the basics...

UPDATE: So after numerous requests and questions to support. They either don't want to help - or they just give you a standard link to a support guide. Do you honestly not think I tried that already??

Outshine Gaming
イギリス
アプリの使用期間:5日
Klaviyoが返信しました 2023年7月24日

Thanks for your review and sorry to hear you are having trouble getting started.

If you're looking to learn in a live environment, you may want to try our live "Getting started with Klaviyo" sessions. You can choose the best time that works and register at: https://www.bigmarker.com/klaviyo-customer-education/getting-started-klaviyo

Hope that helps!

2023年6月18日

No customer support unless you pay for an upgraded plan. The Popup form has multiple bugs including: placeholder text not showing and the popup closes when a user scrolls on mobile.

Its Trendi
アメリカ合衆国
アプリの使用期間:3ヶ月
Klaviyoが返信しました 2023年7月5日

Thanks for your feedback and sorry to hear that you are having trouble with your pop up forms. You may want to search for answers in our community within the discussions on pop ups.

https://community.klaviyo.com/search?q=pop%20up&tags%5B0%5D=signup%20forms

2023年5月25日

If I could give zero starts, I would. It's an amazing app, but they want to control your email domain and the way you email your clients. Not very versatile. They steel your money very easily with their automatic upgrades as well.

New Harbour Distillery
南アフリカ
アプリの使用期間:1年以上
2023年6月8日

Very bad customer support. The decisions they make on marking emails as transactional or not are a complete lottery and support staff are unable or unwilling to explain the their decisions. They only provide copy and pasted answers that don’t help. A real shame as the product is otherwise good.

Butter & Crust
イギリス
アプリの使用期間:2年以上
2023年6月25日

After spending days trying to get Klaviyo to work for me with very little customer support, I called it and decided to give Omnisend a try.
The only thing I'm upset about is the time I wasted with Klaviyo.
Onmisend customer service is top notch and I had everything up and running in no time.

Pawfectly Chosen
アメリカ合衆国
アプリの使用期間:7日
2023年5月25日

It's not worth your money, nor your time. Customer service is very poor. I received contradicting info from a couple of representatives. Unfortunately, the support team is not trained sufficiently to give proper client support.

KAN
ルーマニア
アプリの使用期間:約3年
2023年7月4日

It sucks. Seal the number for no reason. Can't login. Have to pay to communicate with customer service online. No way to log in how to pay

GW.leather
中国
アプリの使用期間:4日
Klaviyoが返信しました 2023年7月5日

Thanks for your feedback and sorry to hear that you are having trouble accessing your account. Please fill out the form on this page and choose "account access."

https://help.klaviyo.com/hc/en-us/requests/new

Thanks!

2023年4月28日

I have been using this app for long and now I am not able to pay them, to upgrade my plan, we are losing important dates. Emailed them several times with no response.

Diamondrensu
インド
アプリの使用期間:3年以上
2023年4月1日

Changed my plan from Free to $20 per month used 1200 emails out of my 5000 monthly limit went to send and email campaign with 550 email addresses got a message saying upgrade plan to $30 you have exceeded your profile limit. What is this? Totally confusing just cancelled my plan. Not very happy.

chevanderwheil
イギリス
アプリの使用期間:2年以上