Klaviyo: Email Marketing & SMS

Best email software to integrate with Shopify - Hands down. I would highly recommend to anyone looking to start email marketing to use Klayvio.

Love Klaviyo.... Good tool and treat their customers well. I highly recommend using them. Their if/then logic is great.

They extremely increased their pricing lately, please consider other solutions with a better pricing like Omnisend.

I've been using this app for a while and from a previous business, This is so easy to work with well integrating with other apps is seamless.

Update! Changing this rating from 1 star to 4 because their customer service was TOP NOTCH! Thankfully the reviews about their customer service being "non-existent" were not the case for me. I was VERY impressed with how quickly and attentive they were to my issue.

I was locked out of this app with no notice. On the login page Klaviyo says they will send a code to my email, but no code every arrives. I have used Klaviyo for almost a year with no issues, but this started on 1/16/23. I just read all the one star reviews, and this seems to be a very common issue. Hoping that customer service isn't as bad as everyone says it is.

BUYERS BEWARE! One of the worst experiences since we launched our store. We spent thousands of dollars for our email automation strategy using Klaviyo. And then without any notice they closed our account, didn't provide any explanation at all just said "didn't meet their Terms". We did nothing wrong and lost thousands of dollars that we will probably never see again. I highly recommend you check out literally any other email providers if you don't want to lose all emails you built.

I am Klaviyo's biggest fan! When I started with them in 2019, I had zero contacts. We now have over 1 million emails collected with outstanding segmentation. Our open rates began around 8% and now have soared to nearly 30%. Klaviyo drives 20% of our business's revenue. Further, their customer service is unlike anything I have ever experienced. I've had the same rep since day 1 (Katelyn!) and she knows our business inside and out - every emaill, every flow, and she is always available to help. Having both SMS and email under one house has also been a game changer for us. A++

It is extremely powerful and useful. I suppose, by definition, that means it has to be complicated. And it is that. Especially for a newby like me. But with dogged determination comes success and satisfaction.

A nice man from Klavio called me, and it sounded great. I asked about Paid and Free plans, and he explained paid, includes "World Class Support", so I signed up... it turns out support is ... chat with links to help pages.... or email support... combined with mon-fri USA timescales, this means that in Europe you could wait for 72 hours for a reply ( I don't know about you, but the weekends is when I get most time to play with software like this, and that's usually when I get stuck). If you compare with Shopify support, , where you can get phone help immediately, its not nearly as helpful.. It remains to be seen if I can get it working quickly enough to justify paying for it, albeit with less than "World Class Support"

I've had this app about 1 week and I love it. I was using another mailing system for 3 years and it was difficult to use. After I spent a few hours learning Klaviyo, I am really happy with the results of my email campaigns and flows. I think this is the motherboard of all mailer apps. There's so much to learn, but if you spend the time to learn it, you should be ready to go. I can't believe I spent 3 years with a different mailing system! My old one was so hard to set up segments, lists and flows, but Klaviyo makes it super easy and customizable. Email marketing is such an important part of how we make money, so I was ready to invest in something more worthwhile. Give it a try! I tinkered with it for a week before I used the paid version.