리뷰 (2,373)

전체 평점
4.5
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2021년 7월 17일

Overall it appears to integrate with Shopify just fine, however, I am disappointed that Klaviyo doesn't have an app to manage direct SMS communication or at least see SMS metrics + SMS Conversations on the go via an Android or iPhone app. Why let us port in a toll-free 888 number if we can only use a desktop web browser to manage SMS conversations? Please make an app, even if lightweight, to manage SMS messages on the go so I don't have to look at 20 emails to manage messages, and get MORE email as I respond to customer messages via SMS. My primary support is through SMS, and Klaviyo does not currently appear to be SMS-friendly for SMS Chat support. This review would be 5-star if I can manage my SMS customer support on the go. Not sure if I really wish to do the LOA to port another number to Klaviyo and maybe just stick with SimpleTexting.com instead for my SMS Customer Support. Search my store name on Google. Using Shopify chat features instead of Klavyio for now. PS if Shopify adds the ability to port in numbers for SMS Chat support, I'm dropping SimpleTexting and Klaviyo immediately. On an ending positive note, email templates are pretty nice, but I'm very disappointed with the lack of SMS chat features.

V. H. Hess
미국
앱 사용 기간 1년 초과
답글 Klaviyo개 2021년 7월 19일

Wow thanks so much for this in-depth feedback. We really appreciate it. Our team should be in touch soon to learn more if you're up for spending a little time with us. Thanks in advance!

2020년 12월 23일에 편집됨

It's crap. We chose Klaviyo because it can create coupons and activate upon sending the email, 22% of the times it didn't work (we have 3 shopify-linked Klaviyo account, all experienced the same). Contacted support, and the problem was never solved, they just say "it's hard to say why it didn't work..." ????? Seriously?
The upside is, the onboarding manager and account manager was very helpful and nice.

OnTheList HK
홍콩(중국 특별행정구)
앱 사용 기간 8개월
2022년 4월 14일

Klaviyo does an excellent job on guiding my business to achieve its destination toward success. A clear and precise explanation through it's tutoring simplicity reveals the quality of expertise it offers to VIP Communities.

mytutor722.com
미국
앱 사용 기간 17일
2018년 11월 22일

I just sent my first campaign. Really easy and compared to similar apps really nice interface and newsletter builder. thumbs up! :)

Best-CBD-online.com
영국
앱 사용 기간 1년 초과
2015년 5월 11일

I have only been using this application for a few weeks, but so far it has been better then expected. It has all the same functionalities as mail chimp, plus much better reporting, better auto emails, and much better segmentation!

Highly suggest you give it a try.

Greensbury Market - Affordable Organics
미국
앱 사용 기간 1년 초과
2019년 2월 12일에 편집됨

The email builder and campaign flow are super easy to use! The way it segments lists is a huge bonus. I highly suggest trying it.

Puppy Dogs & Ice Cream Inc.
미국
앱 사용 기간 1년 초과
2020년 8월 17일

So far so good. The experience creating my first email was good. Easy to use templates. I like so far.

ElevateHer Boutique
미국
앱 사용 기간 12개월
2019년 3월 26일

Automate the customer engagement. I use this for Sending campaign , requesting for customer feedback. Good thing is everything is automatic

Tamil Brands
인도
앱 사용 기간 1년 초과
2016년 10월 18일에 편집됨

I run several stores on Shopify and I use Klaviyo for all of them.

Klaviyo makes it easy to setup "flows" and I love how easy it is to segment customers and visitors.

But Klaviyo's support response time is awful. While their representatives are knowledgeable and helpful, it takes 24-72 hours before I can get a reply to my emails. And there is no phone or chat support.

This really becomes a problem when you have a campaign needs to run the same day but something is not working correctly.

For instance, I'm using a "product data feed" in one of my campaigns which pulls through products from my store. I have it set so 3 products pull through in the email; however, only 2 products are pulling through. I started a support ticket with Klaviyo over a week ago. With 24-48 hours in between emails, it takes forever to get something resolved. In this case, they simply quit responding last Thursday.

I'm switching back to MailChimp due to the support issues. It's too bad really, because Klaviyo is so much better on so many levels.

Mermaid Pillow Co
미국
앱 사용 기간 1년 초과
2020년 7월 26일에 편집됨

The best app I have run across by a wide margin. I installed it while taking the email marketing 101 course and it was super useful. Made a lot of the tasks and objectives WAY easier. This is big.

Haze Gray Apparel
미국
앱 사용 기간 16일