Klaviyo: Email Marketing & SMS

I have been using Klaviyo for a month now and I like the concept behind it all however there have been several glitches that I have had to contact customer services about. When I have spoken to customer services, it has taken ages to get them to understand the problem and it has been very frustrating at times. I currently have a pretty significant problem that the technical team are looking at. I will continue to use it for the time being and hope the glitches don't affect my sales and reputation as they currently have been.

The app is fine if you know how to use it. The support is just soso. They want to set up a meeting for easy questions which is totally unnecessary. Were on the premium version.

I have used other email marketing tools...and Klaviyo has ruined me. I can't use anything else, it's simply the best!

The only thing that bugs me is how many people pronounce it "claw-vee-oh"

A Klaviyo error meant we broke GDPR rules. It sent a campaign to audience that was not subscribed to marketing. Consider the implications of that before signing up to their service.

Customer service is virtually non existent. After raising this issue, which is surely one of the most important service levels of an email marketing service, I had to chase them more than once for a response. For such an important issue with such big implications for a business i was horrified that Klaviyo didn't respond as a priority.

Eventually I got a two line response; they released a fix that they were continuing to monitor and they apologized for what happened.

Because it was Klaviyo's error, because they didn't immediately respond to my report, because I had to chase the status on this issue, I believe Klaviyo does not take GDPR compliance seriously. This is unacceptable to my business and I cancelled my account.

When I cancelled my account I made an official complaint identifying why I was leaving. As another example of Klaviyo's poor customer service it's been a month and i still haven't heard back from them regarding that complaint.

This app made marketing easier! With all it's features and easy to edit templates it makes me want to send more emails!

Best free app for email marketing on Shopify. Easy to use and provide great tools. I highly recommend it for everyone.

The app is good, i like it but i really have a hard time importing my previews contact. but it's really useful

This app is so easy to use and I can't believe I had difficulties with it in the beginning but after watching a few videos, I now get it. I love it now

I have used other email marketing platforms such as Privy and MailChim before, and none of them compare to Klaviyo. I would recommend this app to every single Shopify user. It lets you create interactive email campaigns, flows and also track your website activity and exactly what your costumers were doing on your site. This app is awesome and a must have in my opinion.

Found it a bit confusing to use!