Klaviyo: Email Marketing & SMS

Muy excelente aplicación , lo mejor me gusta y me ayuda mucho para poder mantener a mis clientes activos y motivados.

This app made marketing easier! With all it's features and easy to edit templates it makes me want to send more emails!

Best free app for email marketing on Shopify. Easy to use and provide great tools. I highly recommend it for everyone.

If I could give Klaviyo 6 stars I would.

1. The product. It's just amazing how it's improved our business results. I'd say 30% a month extra sales from sign-up incentives, shopping funnel drop off redirects and newsletters. Things we were never doing before.
2. The support team are amazing. Australia has a support office in Sydney and I had 3 x hr long vid calls which started as a demo and turned into Ben helping me get Klaviyo up and running for our business.

Now the hard part... it isn't easy if you're new to this type of marketing (which I am) but with about 3-4 days to really throw myself into it and with Ben's help we've built a cracking new revenue stream for our business. TBH, even with the great tutorials and tech support, without that 1:1 support I'm not sure I would have cracked it.

I did an email in about an hour on Friday morning and as of Monday morning it's generated over $15k in incremental sales (with av shopping basket of $350). Of course... we had a substantial data base to start from which we'd never leveraged before, but without this program that money was just sitting on the table - someone else's.

AWFUL!!!! Absolutely horrific experience for 4 months now. Product Expert who calls himself Sakinah should be fired on the spot. Ive been charged automatically for 3 months incorrectly despite asking to be downgraded to a free plan. Nobody bothered to do that. Customer service is non existent and useless to say the least. There is no way to remove a credit card so the monthly payments will stop charging - Sakinah simply ignored the request to help. No calls/emails from management to resolve the issue. Have been promised refunds for months now in writing, to date 3 month on - this has not happened. Sakinah is rude and terrible to deal with as is the rest of the team. Still no solution to this and we have taken legal action.

Take me a bit of time to learn all the features in the app, but overall, Klaviyo is a great tool for email marketing, I was able to make Pop-up Forms and create Email Flows very easily as a beginner. Highly recommended!

This app is so easy to use and I can't believe I had difficulties with it in the beginning but after watching a few videos, I now get it. I love it now

We were having some issues with one of our sign-up forms. After some complaints, the customer service manager just reached out and we were able to resolve this matter. Thank you.

This is a terrible app and company. I sent out emails as I just was reopening my store after being on hold because of the pandemic and they disabled my account and didn't give any clear specific reason as to how I violated their terms of service. mentioned ISP and spam when my company sells athleisure wear. Terrible. This just caused another disruption to my brand in trying to regain sells. No sympathy, no quality service as you can only speak via email. It's bad enough their app was difficult to use and once it took quite some time to figure it out now this.

Very bad customer support. The decisions they make on marking emails as transactional or not are a complete lottery and support staff are unable or unwilling to explain the their decisions. They only provide copy and pasted answers that don’t help. A real shame as the product is otherwise good.