Klaviyo: Email Marketing & SMS

Theres no support for this app and it is WAY TO COMPLICATED to set up with out
a live chat of some sort. dont bother!!! youll kill your self after trying to fugure this complicated program out. Bummer

App functionality is good. But support is poor. This app is causing the layout of other elements on the page brought in by another app to break. Tier 2 support only pointed me to the existing documentation that I had already read. In the end, they were not willing to dig deeper into the issue by looking at the code on the site. Their final response/resolution was:

"Unfortunately if the Javascript from the Klaviyo form is breaking the carousel behavior of the Instagram feed, the only workaround would be to use a Shopify form instead of a Klaviyo form. It's not clear what part of the Klaviyo Javascript is causing this, as it's just loading standard jQuery, form validation, and instructions for how the form data gets submitted."

THIS APP SUCKS. I send one message to 173 contacts but it says that U used up 500 messages. It you go over the amount of messages you sign up for they'll bill you for it.

When I wanted it to work most, nothing! Sent a request for customer support and they never got back to me! I tried using it because it was recommended highly to me, but instead it's a total let down. There are better services out there! Upset customer :(

The most frustrating service!! Upgraded my acct, created my first email and sent it out. We announced to our instagram following and had over 200 dms from people who never received it. THEY HAVE ONE JOB- and they can't even send it out the email. I also tried sending it to myself multiple times and could never find it anywhere in my email.

I tried to upgrade my account to allow a list of over 2000 subscribers. They charged me $125 and did not upgrade my account at all!

I cannot sign in for weeks and wrote to support team several times. Still cannot sign in!! I have correct username and password, but their confirmation code email just doesn't arrive no matter what I do. Support is non-existent. I'm deleting this.

I love the app, but since nothing is perfect, the free plan is a bit limitation and the step towards a bigger plan is kind of steep.

I was immediately banned from the application without explanation, and when I prove to them that my application respects their conditions, I mysteriously get no more answers. This is an amateur service, move on and look for other applications that will be better.

It's great, very easy to use and set up. The annoying thing is the slow customer service. it takes 24 hours to get a reply. A live chat would give it 5 stars. The training videos are great but just a bit long when you want to just get set up quickly. Overall a great experience so far!