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I can't use this app because I can't send any emails. I created 4 flows and run them live, but I didn't receive any emails on 3 different email addresses with 3 different devices. I can't run my store now too, because my clients won't receive any coupons that I promise to send them by email. There is no support too, it's been 35 hours since I emailed them, and they didn't answer yet. Very disappointed with this, I thought this app will be much more helpful
I still have not received confirmation email to be able to use the service. I also sent details to customer service a week ago today. No word yet. I would like to try it out, but for now I giving a one star.
Kan Goods. Has this been resolved at all? We at Klaviyo definitely want to help. You can always connect with us at https://help.klaviyo.com/hc/en-us/requests/new
Unlike Shopify that has great Customer Service as you begin to get used to their system, Klaviyo is not exactly helpful in getting you on the right track when you start out. I'm a month into trying to set up the platform, and I was told if I wasn't on a paid plan, I could get no assistance. Ok, I understand that, but 1 phone call to "sell" me the platform, and then I'm on my own to figure out if it will work for me was frustrating to say the least. ... and when you do start to pay, you only get Chat or Email support. No phone calls. No help teaching you (unless you like reading dozens of articles and watching dozens of video tutorials). I, for one, am overwhelmed by all of the articles, the videos, the youtube vids explaining what worked for them, the forums, the emails back and forth. Sometimes you just want to get on the phone and hash it out in an hour. Unfortunately, you will not get anything close to that kind of assistance with Klaviyo. I just hope the platform does what I was sold on it doing. So far, not impressed.
TERRIBLE!
Tonight, I launched my brand with Ad campaigns and I was setting up my Klaviyo email flows and doing SO GREAT with my business set up, UNTIL all of sudden, YOUR ACCOUNT HAS BEEN DISABLED. (For no reason) . we will be back to you.
This is what I faced to, during my HOT TIME. now I stopped all my Ad campaignes because this app....... (Klaviyo) damaged my business.
You may wondering why I did not reach to them first?
Yeah I tried live chat as an Urgency way! Sorry, Live chat is only available for Paid Plans!
This is beyond insulting.....
You have money, we support you.
You have no money for us, You can talk to my.... hand.
I closed my SMSbumps account because of Klaviyo.
It was my biggest ecommerce mistake.
DO NOT USE this app.....
Search about SMSbump. they are doing way better than this app.
Ooof that's not how you want a launch to go. We do often limit sending until we can verify your account which can take some time. We do this to protect every customer and ultimately it will protect you as well, not to mention provide better deliverability overall. That doesn't take away from the fact that it's frustrating when you're trying to set things up mid-launch. Would love to help you get setup properly when you aren't in the middle of a launch so we can do it the right way and provide you the best possible deliverability for your SMS campaigns.
Bad service! Inactive account without any notification. They're not respect user. I lost many things in my account.
I used this app and decided to use another. So I disabled Klaviyo but it kept on showing pop-ups for clients to subscribe to get discount so I totally removed Klaviyo from my apps list. Now it still shows the pop-ups even though Klaviyo is no longer installed. Looks like I'm stuck with this app I don't want.
THE WORTH APP I NEVER SEEN.jzdfnuazfbuazbfiazbfuzfbuzbfuiazvbfuybaefuibefuibeayubefyubefope,fo,efeog,e,goze,g
This piece of crap gave all 2k people who came to my site an error in the sign up. as I was busy cant notice it, a complicated mess thats set me back months! Piece of crap not worth the free trial, it costs you money either way.
If you want to waste your time with terrible customer service by all means sign up. I have had Klavio for 2 weeks. I have asked support one question 3 times and have yet to get a answer. I would never recommend this app to anyone!
complicated to use/set up and i couldnt easily get emails to send. also help/support desk does not reply to my requests for help. trying another app for better, easier use and greater support desk.