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2022년 9월 15일

They extremely increased their pricing lately, please consider other solutions with a better pricing like Omnisend.

Aurora & Co.
앱 사용 기간 1년 초과
답글 Klaviyo개 2022년 10월 3일

Hi there! Sorry to hear you're considering other options. Our pricing did increase for a percentage of our customers recently and we realize that's been a shift for several brands as we haven't changed our pricing in over 6 years. Our support team will be in touch soon (if they haven't already been) to get your feedback and see how we can help.

2022년 8월 12일

Was simply banned after almost 2 years. I have not received any warning, information or email. My account was simply blocked. I am more than disappointed and have not yet received any explanation or help, but am only referred further and told that it always happens. There are thousands of customers on my website every day and I can no longer work. Very disappointing.

DiamondSmile DACH
앱 사용 기간 거의 3년
2022년 7월 16일에 편집됨

Used this service for a year and a half, then they suddenly realized they don't like adult toy stores. Their Terms of Service have no mention of the adult toy industry. They immediately locked my account, and I can't export my list. I really don't care which email marketing solution to use. They are just as good anyone else, but the way they randomly lock accounts is awful. Stay away, use Omnisend or Privy. Had Omnisend for just as long and never had issues. I'll file chargebacks for the past 6 months. Have fun.

Spartan Lover
앱 사용 기간 2년 초과
답글 Klaviyo개 2022년 7월 18일

Hi there! Our team would love to help you out but we're having trouble finding any history of an account with this brand name. The type of store you have is not the issue so something else must be going on here and we'd love to get to the bottom of it. Can you send your account details (Klaviyo ID is great if you have it) to feedback@klaviyo.com so we can look into things for you? Thanks in advance!

2022년 9월 12일

All Emails deliverance is sent to the SPAM folder contacted support and they said that they can't fix the issue.

Stylysh M
앱 사용 기간 6개월
2022년 5월 23일

every time you contact the chat it is 8 hours, and they are not fully trained and don't have an answer to any technical issue so you have to close and start a new chat hopping you'll get somebody else! no tel support.

iLevel Lab
앱 사용 기간 대략 3년
답글 Klaviyo개 2022년 5월 24일

Hi there, thanks for reaching out. Apologies about our chat wait times, we're working to get those reduced across the board. I checked in with our support team and see we've resolved your chat queries and/or escalated as needed but I'm going to have someone from our growth team reach out and see how we can continue to help. Keep an eye out for a message from us!

2022년 7월 20일

Siamo fermi da circa 3 settimane perchè non riusciamo ad entrare con il login. Non arriva il messaggio di verifica a 6 cifre via mail, nemmno nello, spam e ho seguito le procedure che il sitema in automatico chiede di fare.
l'Assistenza non esiste non c'è nemmeno una chat sul sito per essere supportati. Dicono di mandare una mail ma non risponde mai nessuno. Ad oggi il problema non ci è stato ancora risolto e per colpa vostra siamo bloccati con il lavoro delle newsletter! davvero pessima esperienza.

Pepperina Calzature
앱 사용 기간 대략 1년
2022년 6월 22일에 편집됨

AVOID AT ALL COSTS! POSSIBLE SCAM (read this before using this service) Klaviyo has been nothing but trouble since we've started using it about two years ago. Let's start with emailing. Open rates are horrifically low when emailing our most loyal customers with this service. We were able to triple our open rates immediately by using a different service. My first issue with Klaviyo is poor support. Live chat takes a day or two to respond to simple and urgent requests and email support is appalling. In two years, I've not gotten a single written reply to any questions I've asked. All they do is send you blogs or pre-written responses that do anything but answer your questions. Waiting for simple (real) answers from Klaviyo support is so frustrating and has suspended the email side of my business by days or weeks at a time. Lastly, I could not even cancel this service without issues! YOU CAN NOT CANCEL BILLING FOR YOUR ACCOUNT! You can only 'request' to cancel billing for your account. I 'requested' to cancel billing for my account and was denied for whatever reason and therefore was billed over $550 for the next month. What kind of scam is this? The only way out of this scam was to dispute the charge. I hate disputing charges because of what disputes can do to a business but what was I supposed to do? I asked their support 6 different times to refund me and cancel my account and kept having to wait days for the same pre-written response that kept referring me to a blog. I literally begged over and over for a human to respond to me regarding this issue and they kept sending the same reply to me on how to cancel my account. I've never experienced this type of interaction with a service that costs as much as Klaviyo. I hate disputing charges and would do anything to avoid leaving poor reviews on a service because I understand how hard it is to build a business but these practices aren't safe. Proceed with Klaviyo with caution.

Alex Rome Sound
앱 사용 기간 1년 초과
답글 Klaviyo개 2022년 6월 22일

Hey there! So sorry to hear about these issues - it's certainly not an experience we want for any of our customers. Our support team noted there are 2 different accounts under your brand name. Can you please email feedback@klaviyo.com with details on which piece of feedback relates to which account so we can dig in and support you here? Much appreciated!

2022년 7월 19일

very difficult to use, there is not any support agent just a bot that is not setup properly, I am getting rid of this app there are many others with better support than this one

Mobility Essence
앱 사용 기간 10개월
2022년 8월 23일

The analytics are never correct. The pop-ups don't work. It's also impossible to get help. They only refer you to a basic Q&A page, that doesn't answer anything.

Wray Boutique
앱 사용 기간 5개월
2022년 4월 12일

Really disappointed that they got rid of unlimited emails. We send 1-2 per week, and they have priced themselves out of the market. Emailed the support team about the price increase and they did nothing. It will now cost me an extra $250 to send fewer emails than I was before. I also found that their editing tools were more archaic than other companies I have used.

The Fabric Snob
앱 사용 기간 1년 초과
답글 Klaviyo개 2022년 4월 12일

Hi Lindsey, thank you very much for taking the time to write a review about your experience with Klaviyo. I’m sorry to hear that you’re unhappy with the email limit that applies to your tier. We apply a limit to encourage customers to send timely, targeted emails to their lists and use data segmentation to ensure that messages are relevant. I’d like to ask our customer success team to reach out and give you some tactics for reducing volume, if you’d be open to having a conversation about this. They will be in touch shortly!