Klaviyo: Email Marketing & SMS , 리뷰 1,674개

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2023년 3월 17일

I have to say I’m not impressed with the customer service. I have had to explain the same issue several times. I sent pictures and a video clip showing my issue and it has still not being resolved. Instead I keep getting people sending me videos of how the same thing. I don’t think I’ll will be moving forward with this app. And I have wasted a lot time trying to set up flows

Belle Mone' Boutique
2023년 3월 13일

You can't do "notify when in stock" or abandoned cart capturing on Shopify 2.0 themes like Dawn. Bummer.

Joanne Hudson Basics
앱 사용 시간: 3년 초과
2023년 3월 4일

BE CAREFUL! These guys are THIEVES! We installed Klaviyo and never used it but they charges us for the monthly subscription. When we reached out to ask for a refund, they simply said that due to their "policy" that they don't allow refunds on un-used subscritpions. Never heard of this one before. You deservbe to be shut down for scamming people like this.

앱 사용 시간: 14일
2023년 3월 2일

it is unfortunate that they don't offer onboarding support to at least migrate and setup, after the demo call I was left with no help, only bombardment of emails to use SMS when the email setup is not even done.. very disappointing as I expected and was promised more support to setup and migrate

앱 사용 시간: 6일
답글 Klaviyo개 2023년 3월 3일

Hi there! Apologies for any confusion on onboarding and migration. Unfortunately those options aren't available to free accounts but we would love to look into it if you can forward any emails with promises of setup and migration support. Our email is feedback@klaviyo.com. Thanks!

2023년 2월 22일

This is a joke! I can't get the support I need and instead of trying to help me, they kept ending the chat! If your product was worth anything, I wouldn't have to write in for your sorry support group!

Chic Thriftique
앱 사용 시간: 5일
답글 Klaviyo개 2023년 2월 23일

Hi there. Sorry you're experiencing frustration with our support team, that's never something we want to see. It looks like there's a recently opened email that's awaiting your reply. If there's anything else we can do, feel free to reach out to feedback@klaviyo.com.

2023년 2월 20일

Low quality support. Not online chat available. I wait 2 days for their answers, and they don't even answer asked question properly. If you need to solve your business issues quickly, like we all do, this app is not suitable for you.

앱 사용 시간: 4일
답글 Klaviyo개 2023년 2월 23일

Hello! For our free accounts, chat and email support are no longer available after your initial 60 days. We do offer a wonderful and active community for any future needs: https://community.klaviyo.com/

2023년 2월 19일

1st, extremely expensive. Was paying $80/month for a small list of 3500. I switched to shopify email, which is free and has the same functionality! I now use shopify for all email campaigns and automated flows.

2nd, their billing system is screwed up and they refuse to admit it. When you sign up, they ask for your mailing address, but then automatically copy it over to your billing address without asking. So they ended up charging me incorrectly for sales tax, which they refuse to refund.

앱 사용 시간: 1년 초과
답글 Klaviyo개 2023년 2월 23일

Hello. So sorry to hear you switched to Shopify email and for the sales tax issues. If you'd like to email feedback@klaviyo.com, we can see if we can help.

2023년 2월 15일

Worst app for Email & Sms ever! They have a useless and so complicated editor for emails, you will waste hours and hours making simple edits + their customer support just takes ages to get back to you, and when they do, their feedback is just as useless as they are.
i have wasted so much time and energy on this app, so if u want to save yourself the headaches just go try alternative apps and they are many. Because Klaviyo is proven to SUCK !!!

앱 사용 시간: 대략 1년
답글 Klaviyo개 2023년 2월 23일

Hi there. Sounds like you've had a frustrating experience and we never want that to be the case. If you'd like to email feedback@klaviyo.com we are more than happy to try to help. Hope to talk soon.

2023년 2월 12일에 편집됨

Anmeldeverfahren sehr verzögert. Email der Firma wird nicht akzeptiert. Für mich bis jetzt nicht empfehlenswert. Sorry... Wahrscheinlich muss ich hier mehr Zeichen schreiben, deshalb siehe oben!!! Ich bin enttäuscht, weil ich mir sehr viel davon versprochen habe.

앱 사용 시간: 대략 1개월
2023년 2월 8일

I would recommend finding an alternative service , the worst app that I ever installed, Not very helpful.

앱 사용 시간: 5분