리뷰 (3,461)
상세 검색
-
평점별
I want to cancel the $15 SMS package but when I do it myself the system cancels everything including my emails even though it is the SMS that I want to cancel. Weronika says that they cannot cancel this service on their side that I no longer want. IT LOOKS LIKE A HOSTAGE TAKING
the absolute WORST app I have EVER used for ANYTHING. One problem after another, you "fix" something and another issue comes up. Customer service does everything but provide the way to fix it. They all genuinely have no idea what they're doing. Do yourself a favor and look for a different app like Mailchimp or something cause this is the biggest piece of shit app I have ever used.
We're sorry to hear you haven't been satisfied with your experience at Klaviyo. A member of our Support leadership will be in touch shortly.
This app turned all of my shopify customers into subscribers. Illegal. I have no way to un do the damage done to my customer list that took me 6 months to build.
Déçu par cette application
Qui Surfacture et Harcèle Après Avoir Rompue L'abonnement
Vraiment Dommage
Nous sommes désolés que vous ayez eu une expérience négative avec nous et nous aimerions répondre à vos préoccupations. Veuillez soumettre un ticket d'assistance avec nous, en utilisant ce lien klaviyo.com/support, et nous vous aiderons de toutes les manières possibles.
Se quedaron con 10 días, porque facturaron antes y no me dejaron completar el mes. Me robaron aprox 100 usd o mas... Una lastima porque la app es buena.
Lamentamos tu experiencia negativa y queremos ayudarte. Un miembro de nuestro equipo de atención al cliente se ha puesto en contacto contigo.
by far the WORST app on Shopify!
Thank you for sharing your feedback, and we’re very sorry to hear that you've had a negative experience. We're committed to making sure you have the best possible experience with Klaviyo, and our Support team is ready to help when you have the opportunity to respond to your recent tickets. We look forward to hearing from you.
This is the worst app I have ever seen. It is horrible. Nothing works like it's supposed to. Why would anyone ever want to use this app? No native integration at all. This is stupid.
Email support is available for users on our free plan for the first 60 days - our Support team would be happy to help unblock any obstacles you're experiencing as you get up and running with Klaviyo.
Sell your soul to this application. Yes, it has functionality and integration; BUT once you are on the system they own you. The design it so that it's almost impossible to unsubscribe. You can downgrade and they will automatically upgrade you, charge you, fees all the time without your permission. But they will never downgrade you, refund fees, unused.
Most importantly-- support won't help. They say it's a "self-service" platform so when it comes to just asking support to cancel your account. They won't. They send you down a rabbit hole, 10 clicks deep into pages, to find the one way you can cancel the plan.
I'm a prisoner. Having set up my flows in the system, which they don't give you any option to export, unhooking will be very labor intensive. I regret, 1,000%, my decision to partner with this application.
More importantly- support will not make CORRECTIONS to erroneous billing without double billing you! It's a total SCAM. I think this is CLASS ACTION LAWSUIT worthy... someone needs to shut these people down. They are stealing.
What a terrible tool. Their customer service is awful. I had an issue with a payment, and my account was suspended. When I tried to contact them to process the payment again, they kept redirecting me to their virtual assistant, Kira, who only provided online articles for me to read. I realized they would never help me through that method, so I reached out to the support & success email accounts. Their response? They said they couldn’t assist me and told me to contact Kira! I couldn’t believe it... I was trying to settle my account, and they never responded.
Of course, they had no problem charging me for the current month's plan, but my account remained suspended due to an invoice that couldn’t be processed months ago. I absolutely despise companies that grow and aim to "automate" everything, completely neglecting their customers and failing to provide real ways to communicate and resolve issues.
Very disappointing, Klaviyo. Terrible experience.
We've been loyal Klaviyo customers for 5 years, investing $12,000 USD annually in their platform. Recently, due to a system error, the size of one of our segments was miscalculated right before our billing cut-off date, which meant we were unable to fully use the email credits we had purchased, and they expired. I contacted Klaviyo support just 3 minutes after the new billing cycle began, explaining the system error and requesting a one-time credit for the expired emails.
Considering the nature of the issue and our long-standing relationship, I expected this to be a simple, reasonable request. Unfortunately, Klaviyo refused to grant the credit for emails we had already paid for. This has been a disappointing experience and, in my view, a clear example of poor customer service. Based on this experience, I can no longer recommend Klaviyo.
Cheers,
Florian
Founder & CEO, Soundbrenner