Klaviyo: Email Marketing & SMS , 1 985 vurderinger
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Shocked by the lack of onboarding, as this had been promised.
I find the whole platform very slow and unresponsive to the point of unusable at times.
The lack of 'support ticket ' system makes it impossible to manage help and issues.
Nobody takes ownership of issues.
Lack of outsourced specialists to code complex flows and Klavyio don't offer this as an extra.
For a program that is part owned by Shopify and designed to work with it, I don't understand how it has such traction.
Generally I am really disappointed. I will be looking for an alternative once I am further through my contract.
Would not recommend. They charge you by profile (email) and do not give you an option to simply delete inactive profiles.
Thanks for your feedback and I'm sorry to hear about your frustrations with Klaviyo.
You do have the option to suppress or delete profiles by following the steps in these help docs. I hope that helps!
https://help.klaviyo.com/hc/en-us/articles/115005073867
https://help.klaviyo.com/hc/en-us/articles/115005246108#h_01HBDYFEQ1YWDRDZ3TMQF1611R
Klaviyo is definitely the best email marketing platform we tried! Not to mention their customer support team are very friendly, and helpful. They really dive deep into things to give the best solutions. Totally awesome!
Nik was very helpful and he explained and answered all my questions very clearly. I hope all support is like him. Keep up the good work! :)
Thanks for your review and glad to hear you're having an excellent experience!
Great assistance. Always a pleasure from the Klaviyo team<3
Awesome customer support, really helpful and does even more than you ask! Best customer support experience I've had in my life!
We used to love Klaviyo but like all techs these days phone support is obsolete and live chats are being abandoned during critical times. Chatbot assistance sends you into a frustrating loop of never-ending bot questions/answers. Complicated issues cannot be communicated and emails go unanswered. Chat is supposed to be live 9-5 EST but no one is ever available and you're told to just email. Will be looking to switch as the service is no longer top notch. Klaviyo always stood out on top, now they are on the bottom. Cost vs value is just not there.
Aide personnalisé très rapide et efficace!!!
Klaviyo is great!
We think so too! Thank you for the 5 Stars.
Klaviyo is great the automated flow is easy to set up for a specific email flow and the templates are awesome.