Klaviyo: Email Marketing & SMS

They keep charging you even if you uninstall their app, every other app on shopify automatically cancels subscription when you delete it. Wanted to delete Klaviyo on my old store and start working with it on my new store but I won't use it ever again after this.

Removed this app from the store but they are still billing me on a monthly basis. DO NOT USE!!!!!!!!

While the functionality, in theory, is excellent as it allows for more sophisticated segmentation and automated flows than most mid tier email platforms will allow, the execution is shaky.

The team clearly has an admirable mission in mind yet feels incredibly junior and not too professional.

We have encountered numerous hiccups, such as the most recent example:

We were unable to send an email blast. After reaching out to support, we received an email stating that there was (an unannounced) scheduled maintenance. When we mentioned that it would have been good practice to alert businesses of this scheduled maintenance in advance, this is the reply we received:

"I've shared this feedback with the team and I believe they felt it would have been a smaller or lesser noticed UI experience. Again, we're sorry for the maintenance and inconvenience. If you need anything, please let us know!"

Clearly, it is never Klaviyo's fault. They refuse to take responsibility and place the customer at the center of their business model. This is a company run by very talented children who have yet to grow up and understand that fun functionality must be cooked up with one, and only, purpose in mind–serving their clients.

Update: I am now taking my business to Omnisend. They provide all the functionality of Klaviyo and more. Moreover, they are customer centric and understand that they are in a service oriented business.

This app is awesome! Very professional, if you have an eCommerce website, this app is a must have!

I have previously been a big fan of Klaviyo, but this year it has been impossible to get tickets solved. Most of the time there is no reply or a useless macro reply.

Just getting started with the new store but love the support. Team is knowledgable and helpful with walking me through since I'm not so technical. Thanks guys!

I use Klaviyo to manage my customer connections and it's been easy to use, has simple suggestions for quality marketing, and free + paid options. Very satisfied so far.

There is a learning curve to using this platform and the new rules with email have made that harder.

The first time I used this app I thought it was great, but then my account was disabled and that caused me great frustration. I tried to reach out to someone and it wasn't easy, but a real person did connect with me. She explained what was going on with my account. Thank you for helping me out.

Now, I think I'm back on track.

Great app. Easy to use, and does the job!
Our website: https://www.agmhomestore.com/

I have purchased an upgraded plan of this app since I have 5k subs and after hours of creating a campaign the app said that my account got disabled and is under a review. They are closed on a weekend so there is no way to contact them. Very disappointed...