Klaviyo: Email Marketing & SMS

Some of the worst customer service in I have ever seen. We have 2 accounts with Klaviyo and things never work right. We have asked over and over for them to correct THEIR mistakes. We always get the standard answer of "we are looking into it and will get back to you within 24 hrs. THEY NEVER Do! We just lost out on all our Cyber Monday Campaign ad because their system said we went over our email limit. We have plenty of emails left before we reach our limit and they keep screwing it up. If you need help setting things up- forget it, this place is the worst at helping you. Always "Yes we are looking into it" but never any results. Its now 3 days later and we still have not gotten a response!!

They are definitely a bring you into their services in a limousine and as soon as they get your money they send you out walking. Absolutely the worst customer service on getting any help or getting anything accomplished. If you need this type of service look elsewhere.

Would not recommend. They charge you by profile (email) and do not give you an option to simply delete inactive profiles.

canceled the app on one of my stores, deleted the app from the store, closed and deleted the store and for the past 3 months they have been charging me money! Disgrace. that's how they make their money, not by providing a quality service.

*UPDATE* after this review, 20 mins later they suspend my account and charge me $112 DIRECTLY from my bank account, when my monthly plan is $20. This is the kind of app Shopify allows on their app store.

very difficult to use, there is not any support agent just a bot that is not setup properly, I am getting rid of this app there are many others with better support than this one

Very bad customer service. Even the small Email service providing companies have a live chat option for free plans, but in Klaviyo at least email support isn't available. the free plan only provides 500 monthly email sents and 250 contacts. in the Shopify app store, they've mentioned that they provide 500 contacts,but not true.

Klaviyo will never stop billing you, long after you have attempted to cancel your account, you will continue to be billed. When you attempt to correct the unauthorized charges and billing, you get crickets. There is no easy method to contact them and they take no action when contacted. We moved to the enterprise level of Hubspot for our CRM needs and are very happy. Klaviyo did an ok job during our testing, but the intentions of the company and management, appear to focus on themselves as the hero, instead of their customers. The ease of use and ability to rapidly launch marketing automations is a plus for the app. The management of the company unfortunately kills the deal.

I can't believe it! My account became inactive within just two days, and it keeps logging me out and crashing while I'm using it. I contacted their support team, but they're blatantly ignoring me. They've read my emails and haven't bothered to reply. Their team is incredibly irresponsible and disrespectful to customers. I am beyond furious! I have received zero assistance, and they are wasting my time. I urgently need this problem resolved, but I'm not getting any help!!!

I'm about to uninstall this app, it doesn't sync all my email subscribers on top of shopify and there is no customer support, just endless bots, although some of the features are really good, but other apps can replace it perfectly

Schmutz App. Funktioniert nicht, wie sie soll. Ich kann die Bestätigungsmail nirgends ausstellen. Ich kriege keinen Support, ohne dass ich 30€ zahle. Super unübersichtlich. Nicht zu empfehlen.

This is a shocking app.
Don't waste your time.

They essentially lock you in by linking user opt-outs into their own platform and not updating it on shopify so if you want to switch you have to manually make the changes in Shopify. This is just disgraceful.

I also sent out an email using their platform, changed the reply email to the business one and when i clicked send out it put my personal email in it which went to over 1000 addresses. I am absolutely dumbfounded about his terrible this platform is. Clearly developed by tech people who don't have a clue about UX or UI. Shocking.

Other features that don't work properly:

1. Dashboard analytics are always displayed wrong.
2. Live map of campaigns doesn't work.
3. Shopify integration is only one way - waste of time.

Save your money and time - look for something else.