Klaviyo: Email Marketing & SMS

Love the free plan so far. The email builder is very easy to use, there is a lot of content online to help you if you get stuck, and automation is easy.

Klaviyo is the app to use for all your email marketing, straight forward and easy to use. It give you real data to see how well your campaign is doing.

the best tools for your emails

Klaviyo is such a great app for Ecommerce platform! So easy, fast and reliable to use. I highly prefer this to other developers out there. I gave five stars for this. Thank you klaviyo for making the problem so easy to solve. The support team is such a great individual anyway.

More power! More success in the future Team Klaviyo! God bless you guys!

-Mark Deanil(Clubwest.com.ph)

While the functionality, in theory, is excellent as it allows for more sophisticated segmentation and automated flows than most mid tier email platforms will allow, the execution is shaky.

The team clearly has an admirable mission in mind yet feels incredibly junior and not too professional.

We have encountered numerous hiccups, such as the most recent example:

We were unable to send an email blast. After reaching out to support, we received an email stating that there was (an unannounced) scheduled maintenance. When we mentioned that it would have been good practice to alert businesses of this scheduled maintenance in advance, this is the reply we received:

"I've shared this feedback with the team and I believe they felt it would have been a smaller or lesser noticed UI experience. Again, we're sorry for the maintenance and inconvenience. If you need anything, please let us know!"

Clearly, it is never Klaviyo's fault. They refuse to take responsibility and place the customer at the center of their business model. This is a company run by very talented children who have yet to grow up and understand that fun functionality must be cooked up with one, and only, purpose in mind–serving their clients.

Update: I am now taking my business to Omnisend. They provide all the functionality of Klaviyo and more. Moreover, they are customer centric and understand that they are in a service oriented business.

I was nervous about switching my email over to Klavijo abut it worked without a hitch and love using it. Glad I converted!

fantastic

The best all around marketing solution, highly recommend this.

Really easy to use program and has useful reports on conversions and how to grow using the growth tools

Pathetic support. Over-priced.
No way to cancel the account. I have to place a "cancellation request".
And they don't reply to the request for 5 days and charge my card.
Even after showing them the charge they have not replied.
Worst support ever!