Klaviyo: Email Marketing & SMS

Customer service poor.

After months of use, account suspended with no notification as to why. At least 5 days later and we're still waiting on indication despite website stating 24-48 hours for reviews to be conducted. Multiple attempts made to lodge a ticket and, only after trial and error experimenting with drop down menus, were able to succeed (Klaviyo has no option to contact support direct via email). During this time, two email enquiries also made to sales email address with no response yet received.

Otherwise a great tool, but as a business heavily reliant on email marketing, the automated bot responses in place of actual support is crippling.

For what is a professional tool that charges accordingly, professional level support and clarification should be expected.

Pretty easy to set up. I'm had fun creating a subscription pop up and email marketing flows that seem to be working. Support is also great. I submitted a request on Sunday, they first responded Monday morning, I had a fix by Tuesday morning (which required higher level support from an engineer).

Excellent app! Although I'm still a neophyte in email marketing, Klaviyo's functionality definitely makes the process easier. 5 stars!

Just did our first campaign and was super intuitive to use and lots of options! Excited to continue to use this for my marketing campaigns!

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Fantastic assistance !!

Very handy app, and really helps us fill in the gaps at https://www.BIYHomebrewSupply.com by allowing automated emails and list building integrations with Shopify that other email list senders didn't really support very well. Easy interface, templates could be better, and is priced fairly (but I think all email list sending services charge too much, given how few emails actually get opened with each campaign send... but that's not to Klaviyo's detriment--their product is pretty freaking sweet)

Although I very much enjoy the functionality of the app itself, someone on their team has repeatedly been harassing me with phone calls and emails. Within 15 hours of signing up someone from Klaviyo has called me 3 times and sent 2 emails. As a small business owner who is busy with work as is and dealing with Covid obstacles on top of that, I do not need to be bombarded with sales calls during the work day. This is the second time I have signed up to use Klaviyo and this behavior happened to me the first time as well. I highly suggest they tone down their aggressive and unappealing sales techniques UPDATE: MAY 21, 2021. Even after repeatedly declining their services they call me multiple times a day and it is the point of harassment. I loathe this company and do not suggest even signing up because they will bother you non stop with their sales tactics.

Great app! Easy to use. Awesome customer service!

Great app couldn't do without it tbh. would highly recommend it, Rich in features and low on price