Klaviyo: Email Marketing & SMS

Installing this app was the root of all disasters, basically no service, brought my website down, lost thousands of dollars in ad dollars, my website was grayed out and stuck, couldn't click on any pages, the fees were extremely expensive, When you increase email activities, he doesn't even have any reminder to increase the fee, and directly upgrades your fee in the bill. Rogue behavior, opaque charges, stay away from klaviyo, is away from disaster.

This app is filled with great features and the customer support is incredible no matter who you are. Highly recommended.

I don’t like it…I don’t like it…I don’t like it. Why on Earth is this company still using preferences pages from c. 1992. It’s 2021…time to make dem landing pages mobile responsive. Get with the time. Absolute rubbish (English accent). Absolute crap (Scottish accent).

The interface is a big confusing blob of whatever.

I can't set up anything without it not working. Finding help is so hard, it is not funny.

It is also not funny losing money because I can't set up emails properly in this stupid interface.

I've used this app and find it very good but with some exceptions.
1) The interface is not easy to figure out. It needs to be simplified.
2) You can't delete any of the campaigns that you don't want. This creates a lot of clutter.
I like apps created for ease of use and where the operator has full control. This is not one of them. However, it is much better than MailChimp which I uninstalled because it was very frustrating. It would never update properly.
Although Klaviyo needs work, I still recommend it. Good support.

This app has simplified sending marketing emails to my clients. Im a newbie so this matters a lot to me.

A waste of time.

The app migrated my Shopify customers, but it didn't allow me to add them to any list, which eventually means that I can not use them in a campaign. After adding manually the customers to a list, I spent an hour creating a campagin and as soon as I clicked SEND they blocked my account. Thank you.

So far very intuitive. We just released our first Newsletter with Klaviyo.
They provide very informative and practical guides.

Unresponsive customer service. and SUPER expensive app for small businesses. I'm not sure if it brings value

At first I thought the price was high and the number of free contacts was small. But the fact that there is full functionality at all pricing levels makes it even more worthwhile for someone just starting with a small list. I'm blown away by the functionality and when I have the question, "is this possible", so far the answer has been, 'Yes!". So I look forward to moving up the pricing tiers:)