Klaviyo: Email Marketing & SMS

Perfect and super easy to use. It is professional and so much better than other clunky apps. I'm sure it will increase sales and I'm so glad I made the change, thank you so much for such an excellent app.

This is one of the worst apps so far I've tried in Shopify. Cost per month is high, to reach support is difficulty, their flows do not work as it should and to keep track of our flow we opted for bcc on each email; it worked on 1-flow only and the rest never worked. We reached out to customer support to get assistance and they never resolved the issue longer than 24-hours. It is not worth the money nor the setup time.

We had a very pushy sales rep who pressured us into installing the app within one week because only then they could provide help with setting up flows and so on. Once we installed the app he stopped replying to our messages and we never heard from klaviyo again. For support they expect you to wait in a chat for almost two hours, which is pretty crazy considering that they sell to entrepreneurs. All in all we had a pretty scammy and unprofessional experience so far. We did not expect this and are negatively surprised by the brand.

Total scam software! I paid $150 for it and I've been using it for less than half a month and they deactivated my account with no reasonable explanation! Emails are very difficult to reach them, they don't even want to fix the problem and refuse to refund me! Don't use it for anyone! Very disgusting, scammer, scammer, scammer!

Klaviyo is a great marketing tool. The setup and integration is really easy, even if you migrate from another tool. Lots of documentation. Serious e-commerce companion.

Horrible customer support. I wait 2 days for a reply from someone just for them not to give any help whatsoever.

I'm sorry for the moment I replaced mail chimp.
Their service is terrible, lots of mishaps, prices are too expensive.
Very disappointed and I do not recommend them.
There are cheaper and better solutions that know how to provide excellent service and not only to make promises

A Klaviyo error meant we broke GDPR rules. It sent a campaign to audience that was not subscribed to marketing. Consider the implications of that before signing up to their service.

Customer service is virtually non existent. After raising this issue, which is surely one of the most important service levels of an email marketing service, I had to chase them more than once for a response. For such an important issue with such big implications for a business i was horrified that Klaviyo didn't respond as a priority.

Eventually I got a two line response; they released a fix that they were continuing to monitor and they apologized for what happened.

Because it was Klaviyo's error, because they didn't immediately respond to my report, because I had to chase the status on this issue, I believe Klaviyo does not take GDPR compliance seriously. This is unacceptable to my business and I cancelled my account.

When I cancelled my account I made an official complaint identifying why I was leaving. As another example of Klaviyo's poor customer service it's been a month and i still haven't heard back from them regarding that complaint.

SCAM beware, these are scammers. The Email distribution service did not work for me and I deleted the application because it did not work. And then a surprise arrived - in the new month the money was written off from me, although I had deleted the application several weeks ago.

They refused to answer my request to return the money, but it turns out that the application company has nothing to do with the company that collects the money (a fraudulent scheme to not return the money) and even if you deleted the application, they CONTINUE TO CHARGE money from you even if the application is deleted. You need to go to the service and cancel the tariff plan there.

When I asked to return the money, they told me that they would not return it even if I had not deleted the application and did not use it, because in the new billing period the money was withdrawn. (FRAUDERS)

Guys, avoid these scammers, the mailing didn’t work, although I followed all the setup instructions and replaced the automatic mailing from SHOPify with Klavio in the settings, I also did the same / but this is the technical side

And the fact that they continue to write off money even after deleting the application and do not want to make a refund is fraud at its fullest.

I messed up during the setup process and emailed Klaviyo for help fixing it. It's been 2 weeks now and they haven't gotten back to me, but they have found the time to spam me every single day. Am I annoyed that they ignored my email? Sure, but on the whole the app works really well, even if customer support is lacking.