Klaviyo: Email Marketing & SMS

Has to be THE WORST customer service I have ever encountered. No chat, no phone number, only email, which is promptly ignored. I've been waiting a week for them to respond to an account access issue. Can't do much if I can't access my account. No need to point out the irony of a marketing company that doesn't seem to understand that their customers, the ones that pay for their service, need prompt, helpful support every now and then.

An update: It is now three weeks, and Klaviyo has still not bothered to contact me and assist with my issue. Nice try suggesting it is my mail server, this has been checked, the problem lies with this email marketing company that clearly do not care enough about customer service to provide either a chat or a phone number for help.

Klaviyo impressed me with their exceptional customer service. When I encountered an unexpected issue, their support team responded with empathy and efficiency. They listened carefully, explained clearly, and went above and beyond to find a fair solution. While their platform has advanced features that new users should familiarize themselves with, Klaviyo proves they genuinely value customer satisfaction. They're willing to work through challenges and make exceptions when needed. For email marketing needs, Klaviyo shows they're a company that truly stands behind their service and prioritizes positive user experiences.

Klaviyo is the best marketing automation system in my opinion for marketing and building a loyal customer base. Very flexible and convenient, works great with Shopify and other integrations.
Highly recommend with over 5 years of experience.

Amazing!! Highly suggest using Klaviyo. It's one of the smartest CRM platforms out there. Customer support is truly incredible and can help you with any step of the way. If you have a Shopify account, you'll want to get Klaviyo for email marketing and SMS.

The Klaviyo integration is great! We are just starting to tap into the features. In fact, we hit a road bump when an embedded form was not populating. Both Shopify and Klaviyo support jumped on the issue and worked through the solution. I was completely impressed with the hands-on nature of the support.

We've been loyal Klaviyo customers for 5 years, investing $12,000 USD annually in their platform. Recently, due to a system error, the size of one of our segments was miscalculated right before our billing cut-off date, which meant we were unable to fully use the email credits we had purchased, and they expired. I contacted Klaviyo support just 3 minutes after the new billing cycle began, explaining the system error and requesting a one-time credit for the expired emails.

Considering the nature of the issue and our long-standing relationship, I expected this to be a simple, reasonable request. Unfortunately, Klaviyo refused to grant the credit for emails we had already paid for. This has been a disappointing experience and, in my view, a clear example of poor customer service. Based on this experience, I can no longer recommend Klaviyo.

Cheers,
Florian
Founder & CEO, Soundbrenner

We've been using Klaviyo for some time now and it's absolutely amazing. It has all the features we need, it's very intuitive and easy to use and their support is second to none. Thanks!

Highly recommend Klaviyo.

It's super easy to set up on your Shopify store, there's lots of support, the metrics you get straight out the box are amazing and visual too. Perfect for marketing your product and understanding what your customers better!

The Klaviyo team are quick to reply, helpful and knowledgeable.

Klaviyo provides excellent resources to help grow my business and I am happy with the progress we have made over the last few years.

I would heartily recommend Klaviyo to you for your email/SMS needs.

John M.

Great customer service and an awesome platform. They're always looking to improve the functionality and features of their site.