Ogólna ocena
4,1
Liczba recenzji z daną oceną
  • 73% ocen to oceny z 5 gwiazdkami
  • 7% ocen to oceny z 4 gwiazdkami
  • 2% ocen to oceny z 3 gwiazdkami
  • 3% ocen to oceny z 2 gwiazdkami
  • 15% ocen to oceny z 1 gwiazdkami
14 kwiecień 2024

All my emails end up in the spam folder, something that never happened with others. The customer service just blamed Gmail, Yahoo, and others, saying they control where the emails go. No one buys that excuse. If you're looking for an email platform that actually works and doesn't just offer excuses, better steer clear of Klaviyo. Very disappointing.

CholloCursos
Hiszpania
13 dni korzystania z aplikacji
Klaviyo odpowiedział(a) 24 kwiecień 2024

Hey there, we are very sorry that your emails are going to spam. Can you please communicate with our support team, they should be able to help you with this issue.

19 luty 2024

SCAM beware, these are scammers. The Email distribution service did not work for me and I deleted the application because it did not work. And then a surprise arrived - in the new month the money was written off from me, although I had deleted the application several weeks ago.

They refused to answer my request to return the money, but it turns out that the application company has nothing to do with the company that collects the money (a fraudulent scheme to not return the money) and even if you deleted the application, they CONTINUE TO CHARGE money from you even if the application is deleted. You need to go to the service and cancel the tariff plan there.

When I asked to return the money, they told me that they would not return it even if I had not deleted the application and did not use it, because in the new billing period the money was withdrawn. (FRAUDERS)

Guys, avoid these scammers, the mailing didn’t work, although I followed all the setup instructions and replaced the automatic mailing from SHOPify with Klavio in the settings, I also did the same / but this is the technical side

And the fact that they continue to write off money even after deleting the application and do not want to make a refund is fraud at its fullest.

iPad Planner
Ukraina
Około 2 miesiące korzystania z aplikacji
Klaviyo odpowiedział(a) 21 luty 2024

We appreciate your feedback, our support team is reaching out to you directly to continue this dialogue.

18 styczeń 2024

Klaviyo's UI is a bit more well-designed and usable than Mailchimp. We switched in order to be able to have more flexibility for what Klaviyo calls "flows" and Mailchimp called "automations".

It's definitely not great though. There are lots of insane caveats. For example there's no way to click on a user and tell where they are in a flow. And there's no way to add more content to the end of a flow and just have it automatically go to everyone that should be sitting and waiting at the end for more.

When we test our emails with mail-tester.com they almost always get flagged with Klaviyo having an IP address in one or more blacklists. Mailchimp never had that problem.

Klaviyo also pointlessly requires a Captcha on every single login.

True Primal
Stany Zjednoczone
Około rok korzystania z aplikacji
Klaviyo odpowiedział(a) 23 styczeń 2024

Thank you for sharing your experiences with Klaviyo! We're delighted to hear that you find our UI more user-friendly than Mailchimp, especially with the flexibility of our flows. Your feedback is noted (flow improvements) and will be forwarded to our product team. If you encounter any other challenges or have suggestions, please share them with our support team. We appreciate your input as we continuously strive to improve our product. Thanks again!

PS: any new improvements are highlighted here https://www.klaviyo.com/product/whats-new

5 kwiecień 2024

One of the best.

Sabbatical Beauty
Stany Zjednoczone
Około 8 lat korzystania z aplikacji
Klaviyo odpowiedział(a) 8 kwiecień 2024

Thank you for the 5-Stars!

12 marzec 2024

Easy to use and great online support

Pareure, LLC
Stany Zjednoczone
Prawie 4 lata korzystania z aplikacji
8 kwiecień 2024

After repeatedly contacting the platform to request a refund for the abusive (unused) automatic upgrade of the subscription, the customer service department simply informed me that this was standard practice with them and that no refund was possible. If this isn't a scam, I don't know what is.

Sklyni
Francja
8 miesięcy korzystania z aplikacji
Klaviyo odpowiedział(a) 24 kwiecień 2024

Hello, this is something that's stated in-app and its an account setting you have the ability to turn on or off, that's not something we are able to do for you. More can be found here: https://www.klaviyo.com/legal/terms-of-service

4 luty 2024

Is it really possible that you are email marketing template provider and I need to customize email footer for every single flow? I mean talking about saving time and doing things better...

Foerge
Stany Zjednoczone
9 miesięcy korzystania z aplikacji
Klaviyo odpowiedział(a) 6 luty 2024

Hello, we understand the importance of saving time and ensuring efficiency in your email marketing endeavors. We'd like to inform you that customization options are indeed available within Klaviyo to streamline your workflow, by using a universal block (https://help.klaviyo.com/hc/en-us/articles/115005413888)

Should you encounter any challenges or have further questions, please don't hesitate to reach out or head over to our Help Center Articles, Community Page or Academy.

10 kwiecień 2024

Ricardo G was a pleasure to work with. He walked us through the issues and got the issue resolved for us!

Rebellion Body
Stany Zjednoczone
7 miesięcy korzystania z aplikacji
22 marzec 2024

Klayviyo's support team is very helpful, and they are a force that has grown immenly.

Vellum Wellness
Kanada
Ponad 3 lata korzystania z aplikacji
29 marzec 2024

Platform is awesome, and the support is very helpful.

Online Adult Store | ThatMood
Stany Zjednoczone
9 miesięcy korzystania z aplikacji
Klaviyo odpowiedział(a) 3 kwiecień 2024

We couldn't agree more.